Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Customer Onboarding
Who is Mastercard?
Mastercard is a global technology company in the payments industry, operating as the world's fastest payment processing network. Our mission is to connect and power an inclusive, digital economy that benefits consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Safety and security are top priorities and we continually find opportunities to make transactions safe, simple, smart, and accessible. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company to help others realize their greatest potential and unlock priceless opportunities.
Overview
Franchise enables business growth and value-creating interactions through a dynamic platform which provides ongoing trust and confidence in the evolving payments and data driven ecosystem. Franchise is core to all Mastercard business: we enable our business by licensing our customers, registering third parties in the payments ecosystem, and creating, modifying, and enforcing standards that govern participation in the system. We also manage the integrity of our ecosystem by monitoring the activity of our customers through multiple performance programs.
The North America (NAM) Franchise Onboarding & Partnership team is responsible onboarding entities across the NAM organization and the lifecycle governance and risk management of Mastercard's customer base.
Are you interested in understanding how financial institutions and fintechs become Licensed with Mastercard to Issue and Acquire?
Are you motivated by a dynamic, changing business environment and its opportunities and challenges?
Are you interested in how prepaid and crypto programs are reviewed prior to go-live?
About the Role:
The Analyst of NAM Franchise Onboarding will be responsible for supporting the licensing of new qualified entities into our Mastercard network. To perform this role effectively, you will:
Drive conversations to support the critical early phases of new Customer business into our network.
Collaborate with internal stakeholders (business development, product, account managers/technical account managers, Customer implementation & Delivery teams) to successfully implement the allocation of internal assets for Customers to issue and acquire.
Create end-to-end onboarding documentation used to train our shared services to support BAU process.
Review and approve prepaid and crypto programs and licensing applications prior to Customer go-live.
Provide input and share takeaways to continuously improve Mastercard integration capabilities and processes as it relates to customer onboarding.
Proactively support Customer requests as it relates to their Licensing portfolio.
Effectively problem solve when issues/challenges related to integration arise.
All About You
Bachelor's degree in Business Administration or related field preferred
Strong business and financial acumen
Track record of impact and execution on strategic and critical projects requiring business analysis or problem-solving skills, scope management and tangible outputs
Experience leading cross-functional projects and helping frame, design and execute solutions for challenging business problem
Capable of multi-tasking in a fast-paced environment
Strong Communication (written and verbal) and interpersonal skills - including MS Excel and PowerPoint
Excellent time management, planning and organizational skills
Strong analytical skills and comfortable using data to support thinking/ recommendations
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the @type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Purchase, New York: $68,000 - $112,000 USD
O'Fallon, Missouri: $59,000 - $97,000 USD
