Manager, People Operations

Uber • New York, NY • 10h ago

About the Role

The People Solutions & Knowledge team drives a scalable, knowledge-first employee experience by optimizing how employees interact with HR services through ServiceNow and AI-enabled self-service. The team leads global initiatives across service design, knowledge strategy, and platform governance to simplify support, improve resolution times, and enable seamless digital experiences. In this role, the candidate will shape how employees access and experience People services at scale, directly influencing efficiency, consistency, and overall employee satisfaction.

What You'll Do

Define and execute the strategy for how the People team leverages ServiceNow to deliver a scalable, knowledge-driven employee support experience, including service catalog and workflow design.

Establish and govern global knowledge standards to improve searchability, AI readiness, and self-service resolution.

Partner cross-functionally with HR, IT, and platform teams to align People Operations processes with system capabilities, ensuring seamless service delivery and adoption.

Drive AI-enabled initiatives such as virtual agent, automated triage, and guided workflows to enhance the digital employee experience and reduce manual support.

Oversee platform governance including access controls, role design, and audit readiness to ensure compliance, consistency, and operational integrity.

Basic Qualifications

5+ years in People Operations, HR Technology, or Service Management.

Proven experience managing ServiceNow (HRSD) or similar system, from a functional perspective.

3+ years experience leading people

Preferred Qualifications

Ability to manage a roadmap and influence stakeholders across HR and IT.

Comfortable interpreting complex dashboards to drive operational changes.

Prior experience managing content and optimizing for high case deflection

~~ ~~

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Uber

Go to Apply

Share this job

Similar Jobs

ABA Service Provider

Achieve Beyond • Hempstead, NY • 2h ago

Management & Administrative

ABA Service Provider Apply Now! Back to search Location: Hempstead, NY Department: Clinical Posted: 6/18/2026 Location Name: Nassau County Wage Max: 58.00 Hourly Wage Min: 52.00 Hourly We are seeking a dedicated and comp...

2h ago

Go to Apply

Customer Service/Sales

Home Depot • Yonkers, NY • 6h ago

Management & Administrative

Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products usi...

6h ago

Go to Apply

Customer Service/Sales

Home Depot • Bronx, NY • 6h ago

Management & Administrative

6h ago

Go to Apply

Customer Service/Sales

Home Depot • New York, NY • 6h ago

Management & Administrative

6h ago

Go to Apply

Customer Service/Sales

Home Depot • Valley Stream, NY • 7h ago

Management & Administrative

7h ago

Go to Apply

Commercial Account Manager

HP Inc. • New York, New York • 8h ago

Management & Administrative

Commercial Account Manager Description - Job Summary This role is responsible for developing and nurturing strategic partnerships with top-tier commercial clients, serving as a trusted advisor, and aligning solutions wit...

8h ago

Go to Apply

Account Manager I (Annual Plan)

Uber • New York, NY • 8h ago

Management & Administrative

About the Role We're looking for sharp, highly motivated individuals to join our team! As an Implementation Lead, you'll work directly with our SMB customers to drive successful onboarding of new products and programs an...

8h ago

Go to Apply

Commercial Account Manager

HP Inc. • New York, New York • 8h ago

Management & Administrative

8h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Hazlet, NJ • 9h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

9h ago

Go to Apply

Police Officer Discovery Unit

MTA • New York, NY • 9h ago

Management & Administrative

Police Officer Discovery Unit Job ID: 16349 Business Unit: MTA Headquarters Location: New York, NY, United States Regular/Temporary: Regular Department: Date Posted: Jun 30, 2026 Description INTERNAL JOB POSTING - ONLY O...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)