Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.
Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!
Job Title: Manager, Operations Applications
Position Summary: The Manager of Operations Systems is a self-motivated process focused individual with strong problem-solving and analytical skills who has an understanding and knowledge of the electric utility industry along with an understanding of NERC CIP requirements. Initial focus for the manager will be Duquesne Light Company's Outage Management System implementation. Tasks will include leading the technology implementation team efforts for Open Systems International's (Aspentech) Outage Management system. Post deployment, the manager will provide team leadership for on-going support and enhancement activities. The manager will oversee multiple projects, some of which may be complex in nature.
The Manager of Operations Systems must be able to execute job responsibilities under pressure while maintaining system reliability. Communication with all levels of management through verbal presentations and written reports is key to the success of this position.
Location: Pittsburgh, PA - Hybrid
Job Duties and Responsibilities:
Ownership of budgets, timelines, and commitments.
Management of the product team and ownership of the assigned applications providing full lifecycle support.
Development and leadership of team members, and performing required people management activities
Responsible for supervising one or more project teams, application development, integration, and modification activities, as well as establishing related maintenance and support processes and procedures.
Develop, manage, and own technology roadmaps for a defined area.
Internal customer relationship management is required with leadership of Operations and Customer Care Organization to provide business enabling technology that reduces operating costs, enhances safety, and supports their performance improvement initiatives while maintaining NERC CIP compliance and adhering to internal IT processes.
Participate in project planning sessions with team members to analyze Business IT requirements when necessary.
Understand the existing applications from a functional and technical point of view and ensuring the team provides the solution accordingly.
Maximize Data Quality: Support the Business Analytics team to determine the company's current data quality and maturity levels; assist in the development of a data quality strategy for assigned applications; and reinforce the roadmap for measurable data quality improvement.
Supervise the preparation and presentation of status updates for team assignments and projects.
Prepare and present status updates for various projects to all levels of the organization.?
Provide governance and review modifications to existing software applications and modules in accordance with written specifications and industry standards when necessary.
Manage the development of software application modules using disciplined software development processes.
Partner with Quality Assurance to ensure the testing and implementation of application modules which have been developed or modified, meet the client and business needs.
Participate in project planning sessions with clients, business analysts, and team members to analyze requirements and provide design recommendations. Define and develop project scope on multiple projects with assistance from the project team. Assess/develop recommendations for buy vs. build decisions.
Collaborate with cross-functional teams (e.g., IT applications, Operations, IT infrastructure, IT telecom, Customer Service etc.) to develop plans and end-to-end solutions.
Make complex modifications to existing software applications and modules in accordance with high level specifications and industry standards using disciplined software development processes.
Provide ongoing maintenance of applications or tools.
Handle Tier II and Tier III support issues (tickets) within area of expertise and guide root cause investigations.
Represent DLC and participate in industry forums and user groups.
Negotiate vendor contracts with the support of Supply Chain Organization.
Assist with Request for Price (RFP) and Request for Information (RFI)development in coordination with Supply Chain.
Additional Responsibilities:
Perform other job-related duties as assigned
Storm team duties as assigned
Education and Experience Required:
Bachelor's degree in a computer science, engineering, or related technical field.
Seven (7) years related experience
Equivalent experience/certifications/degrees will be taken into consideration in lieu of specific requirements
Preferred Qualifications:
Two (2) or more years IT management Experience.
Utility Experience
Understanding of NERC/CIP requirements.
Experience with Open Systems International Outage and Distribution Management Systems
4+ years of experience working in a CIP controlled environment.
Minimum of 5+ years of SCADA, Real Time System or Outage Management System experience.
Skills/Abilities:
Strong interpersonal, communication, organization, creative, and leadership skills with the ability to exhibit sound judgment. Able to express verbal and written information effectively.
Empathetic leader who can collaborate with others in the organization and develop a team that is able to support Duquesne Light Company's vision.
Experience with some or all of the following: Evaluating alternative IT Solutions, developing IT roadmaps, project management, ITIL background preferred, vendor management and RFP issuance and evaluation, supporting vendor developed applications
Scope
Primary focus is on day to day management of operational execution. Also develops and exercises business plans, policies, and procedures. Contributes to proactive planning exercises of management team as requested. Trains and develops staff. Plans the work flow. Looks for areas of process improvement and directs available resources to accomplish this. Leads changes and implementations for direct team as pushed down through the organization.
Decision Impact
Resolves problems of a greater complexity than the Supervisor level. Improves existing processes and systems using conceptualizing, reasoning, and interpretation skills. Solutions require thorough understanding of business strategies and issues. Defines broad based solutions that would require consideration of wider implications on organization results & resources.
Hybrid Work
Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.
Storm Roles
All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.
Data Governance
Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.
EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.
Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.
