Are you seeking a remote position that offers work-life balance and the opportunity to make a significant difference? Kelly® is hiring a Case Manager (Customer Experience Advocate) for a reputable biopharmaceutical client supporting patients and healthcare providers across the nation. This position is remote but requires residency in the ONLY the following locations: Phoenix, AZ; Orlando, FL; Raleigh, NC; Charlotte, NC; Dallas, TX; Fort Worth, TX; or Pittsburgh, PA
Position: Case Manager (Customer Experience Advocate)
Salary: $23.50/hour
Work Schedule: Shift assigned between 8:00 AM and 8:00 PM EST
Location: Remote (candidates must reside in Phoenix, AZ, Orlando, FL, Raleigh, NC, or Pittsburgh, PA)
Benefits: Medical, Dental, Vision, Paid Time Off, Paid Holidays
Key Responsibilities:
Serve as the primary case manager for patient, provider, and customer inquiries
Support patient program enrollment, benefits verification, and pharmacy referrals
Conduct initial patient onboarding and continued support outreach
Maintain ongoing communication with all parties on case progress and next steps
Process patient assistance program (PAP) requests and re-approvals promptly
Refer patients to external programs when appropriate
Accurately document and report adverse events and product complaints
Independently manage a territory and make timely decisions to resolve cases
Efficiently prioritize workload and support the needs of patients and healthcare providers
Deliver concierge-level service and escalate complex issues as needed
Collaborate with cross-functional teams, including field and manufacturer reps, providers, and program teams
Ensure accurate and compliant documentation according to program standards
Uphold patient privacy laws and support a collaborative team environment
Perform additional duties as assigned
Qualifications:
High school diploma or equivalent required; undergraduate degree preferred
Minimum 4 years professional experience, with at least 2 years in customer service, call center, or insurance (preferably in healthcare or pharmacy)
Ability to work an assigned 8-hour shift during operating hours (8am-8pm EST)
Strong communication, interpersonal, and relationship-building skills
Proven ability to manage a caseload, prioritize, and multitask
Proficiency with Microsoft Office and ability to navigate multiple systems
Comfort working in a regulated, high-volume remote environment
Bonus: Certified Pharmacy Technician, bilingual in Spanish, or experience in benefit verification and insurance
Why Join Kelly?
Competitive pay and comprehensive benefits package
100% remote work with schedule flexibility
Impact lives by helping patients access important therapies
Collaborative and inclusive team culture
Opportunity for long-term professional growth
Next Steps:
Apply now to join Kelly's network. If your background aligns, we'll be in touch with next steps. Even if this role isn't the perfect match, you'll remain connected to future opportunities with Kelly's recruiting team.
Take the next step in your career-apply now to become a Case Manager (Customer Experience Advocate)!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
