Job#: 3038142
Job Description:
Position: AI Change Management & Communications Lead
Industry: Banking
Hybrid On-Site: Tuesday-Thursday
Location: Wayne, PA | Charlotte, NC | Plano, TX | Scottsdale, AZ
Duration: 6 month W2 contract to FTE
Type: W2 contract, paid hourly
W2 Contract Pay: $50-70/hr
Salary: $90-150K + bonuses and 401k matching
Role Summary
The client is building a change management and communications function supporting Workplace AI, Microsoft 365, Copilot, Fabric, and broader digital workplace technologies. This role is focused on managing communications, documentation, knowledge management, and user adoption activities associated with a large volume of Microsoft ecosystem changes. This is not traditional organizational change management. It is a digital workplace communications and adoption role responsible for translating technical changes into meaningful user communications.
Key Responsibilities
Develop and own change management and communications processes.
Assess and communicate relevant Microsoft ecosystem changes impacting end users.
Translate technical updates into business-friendly communications.
Maintain and update SharePoint-based documentation and knowledge resources.
Manage knowledge articles, product documentation, and user guidance.
Coordinate with engineering teams to understand upcoming platform changes.
Develop communication plans for Copilot, Microsoft 365, Outlook, Teams and Fabric
Digital workplace technologies
Support user adoption and awareness campaigns.
Assist with roadshows, summits, and technology awareness events.
Build repeatable intake and governance processes for change communications.
Support future AI-enabled content and communication workflows.
Skills & Experience
Change management experience.
Internal communications experience.
User adoption and enablement experience.
Knowledge management and documentation experience.
Strong written communication skills.
Experience translating technical concepts for business audiences.
Experience with Microsoft 365, SharePoint, Teams and Outlook
Experience maintaining SharePoint pages and content.
Familiarity with AI tools and practical AI usage.
Experience working directly with technical teams.
ADKAR or similar change management methodologies are helpful.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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VEVRAA Federal Contractor.
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