JOB RESPONSIBILITIES:

Provide timely and courteous customer service.

Process customer transactions in a professional, accurate, and

efficient manner.

Exemplify FCCBs standard of delivering exceptional customer service

every time.

Assess customer\'s financial needs and suggest Bank services and

products.

Actively participate in and promote the Banks sales culture and

referral programs.

Maintain daily transactions and balances, research outages, and

balance the drawer in an accurate and timely manner.

Follow proper procedures and complete tasks in compliance with

banking regulations.

Identify customer needs and develop solutions to exceed customer

goals and expectations.

Constructively interact with co-workers.

There are four levels within the Universal Associate role. A Universal Associate II (New Accounts/Teller):

Processes transactions and handles cash, vault, ATM

responsibilities, etc.

Opens and maintains deposit accounts for consumers and businesses

Completes all necessary maintenance on customer accounts

Responsible for maintaining IRA/SEP files

Performs a variety of operational duties and data input functions

Processes deceased and estate accounts

Understands a variety of operational procedures

Demonstrates good analytical and decision-making skills.

HOURSwill average approximately 38-40 per week and will include working some Saturday mornings. This position is budgeted for 2,080 hours per year.

First Citizens Community Bank

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