Sr. PBX/VoIP Technician - Cleared

RightDirection Technology Solutions LLC • Washington, DC • 2h ago

Washington, DC (http://maps.google.com/maps?q=Washington+DC+USA)

Description

RDTS is seeking aSenior PBX/VoIP Technicianto support aU.S. Dept of State Office of Emergency Management (OEM)continuity communications program. This is a key personnel position on a proposed federal task order supporting national-level continuity-of-government communications missions.The selected candidate will be named in our proposal and must be available to begin performance upon contract award (anticipated August 2026).

This role sits within a Secure Communications Team supporting mission-critical Audio Visual (AV), Information Technology (IT), and telecommunications systems that enable the Department's domestic emergency continuity mission.

Responsibilities Include:

Install, maintain, and troubleshoot secure and unsecure telephone and video telecommunications systems as a member of a Secure Communications Team.

Serve as a 24/7 on-call point of contact for communications issues, ensuring continuity of mission-critical operations across Department facilities.

Configure and manage PBX/VoIP systems, including user extensions, call routing, voicemail systems, and automated attendants.

Perform system upgrades, patches, and firmware updates to maintain optimal performance and security compliance.

Monitor system performance and generate reports on call quality, system capacity, and usage patterns.

Install and configure network infrastructure, including routers, switches, access points, and structured cabling at facilities and remote locations.

Conduct system testing and quality assurance checks to identify and resolve issues before they impact operations.

Maintain documentation of system configurations, network diagrams, and standard operating procedures.

Provide technical training and support to end users.

Coordinate with vendors and service providers on complex technical issues and service contracts.

Support deployment and execution of National Continuity Programs, including transportation, logistics, and facility setup at designated alternate work locations.

Ensure all telecommunications systems comply with Department security policies and federal regulations.

Requirements

Active Security Clearance

Minimum 5-7 years of hands-on experience installing, configuring, and maintaining enterprise PBX/VoIP systems (Avaya, Cisco Unified Communications Manager, Mitel, or Microsoft Teams Phone System)

Strong knowledge of VoIP protocols including SIP, H.323, RTP, and QoS implementation

Experience installing and programming switches, routers, access points, CCTV, and infrastructure cabling

4+ years of proficiency in network infrastructure, including TCP/IP, VLANs, routing, switching, and firewall configurations

Experience with session border controllers (SBCs) and gateway configurations

Demonstrated ability to troubleshoot complex telecommunications issues using diagnostic tools and call analysis software

Strong verbal and written communication skills; ability to work effectively within a matrixed organization

Ability to work flexible hours, including evenings and weekends, for events or emergencies

Comfortable working at heights (ladders, lifts) and in confined spaces

Ability to lift and move equipment (50+ lbs)

Ability to lead and mentor junior technicians

Ability to work independently with minimal supervision

Willingness to travel occasionally to support remote locations as needed

Preferred Qualifications:

Valid telecommunications or network certifications (e.g., Cisco CCNA/CCNP Collaboration, Avaya ACSS/ACIS, CompTIA Network+)

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Similar Jobs

Development Program / Software Engineer - Entry Level (Maryland)

National Security Agency/Central Security Service • Fort Meade, MD • 2h ago

IT & Engineering

Summary As a new Software Engineer, NSA has opportunities for you to contribute, learn, and grow in virtually any Computer Science focus area, including: Cybersecurity, High Performance Computing (HPC), Quantum Computing...

2h ago

Go to Apply

Lead Business Analyst

General Dynamics Information Technology • Fairfax, VA • 2h ago

IT & Engineering

Req ID: RQ223155 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Process and Operational Efficiency Skills: Backlogs,Continuous Process Improvement,...

2h ago

Go to Apply

Lead Network Engineer

General Dynamics Information Technology • Rockville, MD • 2h ago

IT & Engineering

Req ID: RQ223084 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: IT Infrastructure and Operations Skills: Cisco Network Switches,Firewalls Conf...

2h ago

Go to Apply

Technical Requirements Systems Engineer

General Dynamics Information Technology • Annapolis Junction, MD • 2h ago

IT & Engineering

Req ID: RQ222495 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Skills: Agile Software Devel...

2h ago

Go to Apply

Software Developer - TS/SCI with Polygraph

General Dynamics Information Technology • Herndon, VA • 2h ago

IT & Engineering

Req ID: RQ222990 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Software Engineering Skills: Amazon Web Services (AWS),Javasc...

2h ago

Go to Apply

Systems Administrator

General Dynamics Information Technology • Springfield, VA • 2h ago

IT & Engineering

Req ID: RQ223152 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Skills: Microsoft Windows,Ne...

2h ago

Go to Apply

Cloud Engineer

General Dynamics Information Technology • Fairfax, VA • 2h ago

IT & Engineering

Req ID: RQ223158 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Skills: Cloud Engineering,Enterprise IT,...

2h ago

Go to Apply

Intelligence Data Engineer

General Dynamics Information Technology • Bethesda, MD • 2h ago

IT & Engineering

Req ID: RQ222829 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Data Science and Data Engineering Skills: Algorithms,Data Generation,Data...

2h ago

Go to Apply

Web Developer

General Dynamics Information Technology • Newington, VA • 2h ago

IT & Engineering

Req ID: RQ223121 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Software Engineering Skills: Collaboration,Computer Programming,Microsoft...

2h ago

Go to Apply

Jr. Systems Administrator

General Dynamics Information Technology • Springfield, VA • 2h ago

IT & Engineering

Req ID: RQ223151 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Skills: Desktop Management,O...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)