Consumer Services Specialist (Remote)

UMB Bank • Denver, CO • 1h ago

We are currently hiring for our next call center class that will start Monday, August 3rd, 2026 .

The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls.

How you will spend your time:

Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.

Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications.

Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.

Other duties as assigned.

We're excited to talk with you if you have:

High School Diploma or equivalent

Proficient in the English language

1-2 years customer service or similar work experience

Knowledge of basic banking products including checking, debit, and credit card accounts

Ability to interact with and manage multiple computer systems to access client information.

Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.

Demonstrates the ability to learn and pass assessments/training certificates.

Demonstrates pleasant phone and interaction skills with customers.

MUST be able to work during the hours of M-F 7am-8pm and Saturdays 8am-5pm CT.

Target pay: $19/hr

Compensation Ranges:

US Employees in California, Washington DC, New Jersey, and New York:

$31,040 - $45,180

US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin:

$28,340 - $41,360

US Employees in all other states not listed above:

$25,640 - $37,540

The posted compensation range on this listing represents UMB's good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates (https://p1.aprimocdn.net/umb/cdbf5f22-8f7a-43b9-bd03-b09f014a39c3/Privacy\Notice\for\California\Candidates\Original\file.pdf) to understand how we collect and use your personal information when you apply for employment with UMB.

LI-JH1

Who we are

We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.

Learn more about UMB's vision (https://p1.aprimocdn.net/umb/8cf58ce2-e9d6-4621-b60a-b09f01638943/UMB\Tuce\Book\Original\file.pdf)

Check out the road to a career at UMB

Similar Jobs

Youth Services Specialist I - Rocky Mountain Youth Services Center

State of Colorado • Lakewood, CO • 3h ago

Management & Administrative

Youth Services Specialist I - Rocky Mountain Youth Services Center Apply Salary $2,167.85 Biweekly Location Lakewood, CO Job Type Full Time Job Number IKA 01025 06/24/2026 Department Colorado Department of Human Services...

3h ago

Go to Apply

Correctional Youth Security Officer III - Committed Services MVYSC

State of Colorado • Lakewood, CO • 3h ago

Management & Administrative

Correctional Youth Security Officer III - Committed Services MVYSC Apply Salary $2,559.69 - $3,584.31 Biweekly Location Lakewood, CO Job Type Full Time Job Number IKA 07026 06/24/2026 Department Colorado Department of Hu...

3h ago

Go to Apply

EY-Parthenon - Strategy and Execution - Growth Platforms - Product Manager - Director

EY • Denver, CO • 7h ago

Management & Administrative

Location: New York, Atlanta, Boston, Chicago, Dallas, Denver, Detroit, Houston, Los Angeles, McLean, New York, Hoboken, Philadelphia, San Francisco, Seattle At EY, we're all in to shape your future with confidence. We'll...

7h ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Westminster, CO • 7h ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $20.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

7h ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Arvada, CO • 8h ago

Management & Administrative

8h ago

Go to Apply

Senior SAP Application Consultant, FICO

NTT America, Inc. • Denver, CO • 15h ago

Management & Administrative

Thank you for your interest in NTT DATA Business Solutions! We are thrilled to offer an exceptional compensation package that includes competitive salaries, comprehensive health and dental benefits, Flexible Paid Time Of...

15h ago

Go to Apply

***CDHS OES.DDS ONLY - CHIEF DEPUTY DIRECTOR (PROGRAM MANAGEMENT III)

State of Colorado • Denver, CO • 15h ago

Management & Administrative

Apply Salary $106,776.00 - $170,856.00 Annually Location Denver, CO Job Type Full Time Job Number IHA-91250 06/24/2026 Department Colorado Department of Human Services Division OAADS - Disability Determination Services O...

15h ago

Go to Apply

Customer Service Manager

Integrated Power Ser • Denver, CO • 19h ago

Management & Administrative

Description Who We Are: At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electrom...

19h ago

Go to Apply

Territory Sales Manager

Novolex • Denver, CO • 21h ago

Management & Administrative

Company Overview Why Choose Us? Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, gro...

21h ago

Go to Apply

Sales Manager - Energy (remote)

IDEX • Denver, CO • 21h ago

Management & Administrative

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your...

21h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

Similar Jobs

Youth Services Specialist I - Rocky Mountain Youth Services Center

Correctional Youth Security Officer III - Committed Services MVYSC

EY-Parthenon - Strategy and Execution - Growth Platforms - Product Manager - Director

Customer Service - Self Storage Manager

Customer Service - Self Storage Manager

*Senior SAP Application Consultant, FICO*

***CDHS OES.DDS ONLY - CHIEF DEPUTY DIRECTOR (PROGRAM MANAGEMENT III)

Customer Service Manager

Territory Sales Manager

Sales Manager - Energy (remote)

Senior SAP Application Consultant, FICO