Account Support Analyst- Broker Experience - SES

Highmark Health • Springfield, IL • 2h ago

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This role on the Broker Experience team, within Sales Enablement Solutions, supports producers by providing comprehensive assistance. May provide assistance with standard and/or non-standard tasks related to broker onboarding, commission coding and discrepancies, broker overpayments and portal maintenance. The incumbent will interact with producers, clients, and sales representatives to ensure seamless service, leveraging foundational knowledge and developing higher-level skills, and makes independent contributions to projects.

ESSENTIAL RESPONSIBILITIES

Load and maintain group information and benefit files. (20%)

Interact and provide support activities to Account Managers and/or Sales Executives. (20%)

Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)

Handle error management and ensure files are corrected. (20%)

Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)

May assist with training new employees. (10%)

Other duties as assigned or requested.

EXPERIENCE

Required

1 years of relevant, progressive experience in the area of specialization.

Preferred

Experience in health care, insurance or sales

SKILLS

Knows and applies principles, practices and processes within the specific field or discipline. Building higher-level benefit/operational/implementation knowledge and skills. Gathers and analyzes information, designs and tests solutions to problems, and formulates plans.

Performs work that is varied and somewhat difficult. Solves a range of problems by analyzing possible solutions using standard processes.

Demonstrates basic knowledge in the systems utilized for client quoting, maintenance, setup, and implementation. Applies this knowledge to drive system enhancements, process improvements, and the testing of new functionalities.

Ability to manage multiple tasks and priorities

Strong communication skills- written and verbal

Demonstrated problem solving skills

Self-motivated and ability to work with minimal direction

Knowledge of Highmark products, services, and processes

EDUCATION

Required

High School/GED

Preferred

Associates

LICENSES or CERTIFICATIONS

Required

None

Preferred

Producer License- Accident & Health

Language (Other than English):

None

Travel Required:

None

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based or Remote Position

Physical work site required

Frequently

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$23.16

Pay Range Maximum:

$35.88

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J282653

Go to Apply

Senior Data Center Design Mechanical Engineer

Oracle • Springfield, IL • 2h ago

IT & Engineering

Job Description In response to Oracle's continued growth and increased concurrent data center design and delivery programs, Oracle is recruiting a Principal Data Center Mechanical Engineer to provide technical leadership...

2h ago

Go to Apply

Sr Sales Representative

Honeywell • Springfield, IL • 7h ago

Sales & Marketing

In this role, you will impact Honeywell's financial success by driving revenue growth and strengthening customer relationships. Your ability to develop and implement sales strategies will position Honeywell as a trusted...

7h ago

Go to Apply

Senior SAP Application Consultant, FICO

NTT America, Inc. • Springfield, IL • 14h ago

Management & Administrative

Thank you for your interest in NTT DATA Business Solutions! We are thrilled to offer an exceptional compensation package that includes competitive salaries, comprehensive health and dental benefits, Flexible Paid Time Of...

14h ago

Go to Apply

Manager, Construction Information

Dodge Construction Network • Springfield, IL • 16h ago

Trucking & Construction

The Manager, Construction Information is a strategic and people-focused leader that manages and develops a team of industry and regional experts responsible for expanding commercial construction project coverage through...

16h ago

Go to Apply

Linux/CommVault Systems Engineer (Associate/Entry-Level)

Highmark Health • Springfield, IL • 17h ago

IT & Engineering

Company : enGen Job Description : JOB SUMMARY CANDIDATE MUST BE US Citizen (due to contractual/access requirements) We are seeking a highly motivated and detail-oriented Linux/CommVault Systems Engineer (Associate/Entry-...

17h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

Similar Jobs

Medical Coding Auditor

Sr. Finance Director, Oracle Health

Accounts Payable Specialist

Geo Marketing

Technical Marketing Specialist

Senior Data Center Design Mechanical Engineer

Sr Sales Representative

*Senior SAP Application Consultant, FICO*

Manager, Construction Information

Linux/CommVault Systems Engineer (Associate/Entry-Level)

Senior SAP Application Consultant, FICO