Job Title: AI Enablement Specialist I - III (Community Coordinator)
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
**The preferred location for position is New Orleans, other locations will be considered
Job Summary/Purpose**
The AI Enablement Specialist (Community Coordinator) is a key member of the AI Enablement organization responsible for building, sustaining, and accelerating a collaborative and vibrant AI community. This role develops, implements, and maintains knowledgesharing and enablement programs focused on AI, including generative AI, analytics, data platforms, and automation, while ensuring employees across the company can confidently adopt and apply AI capabilities.
The Specialist possesses a strong understanding of AI concepts and can translate complex technical information into engaging, accessible training and enablement experiences. This role partners closely with AI subject matter experts to design learning toolkits, demos, and training materials that support business users and analysts in developing AI solutions aligned with enterprise platforms, processes, and standards.
A core focus of this position is delivering scalable enablement: coordinating requests, creating training materials and agendas, supporting learning initiatives, and ensuring employees have the guidance needed to use approved AI tools effectively. The Specialist also works directly with business customers to understand their needs, provide guidance on AI tools and techniques, and empower them to successfully adopt AI in their own workflows.
Additionally, the Specialist helps drive continuous improvement of all training and enablement programs by evaluating effectiveness, gathering insights, and contributing to the evolution of customer engagement, enablement processes, and AI literacy across the organization.
Job Duties/Responsibilities
Collaborate with AI teams and subject matter experts to identify opportunities to enhance employee AI adoption, knowledgesharing, and effective use of AI tools and platforms.
Design and deliver training materials, quickstart guides, toolkits, and demos that help employees understand and apply AI, analytics, data platforms, and automation capabilities.
Coordinate and deliver training sessions, workshops, and enablement programs across the AI Enablement organization.
Provide clear guidance and resources to help employees access and effectively use approved AI tools and platforms.
Serve as a resource for business users exploring AI solutions, offering practical support on tools, processes, standards, and best practices.
Partner with technical teams to identify emerging AI trends and incorporate them into training materials, enablement programs, and learning experiences.
Gather feedback and evaluate the effectiveness of enablement programs through surveys, assessments, and performance insights.
Track and report on the impact of AI training and enablement initiatives on business outcomes and employee adoption.
Stay informed on AI industry developments and share relevant insights to support continuous learning across the organization.
Maintain accurate records of training sessions, enablement activities, and related documentation.
Support intake, prioritization, and coordination of enablement requests from business teams.
Minimum Requirements
Minimum education required of the position
Bachelor's degree in computer science, information technology, business administration, or a related field; or equivalent work experience
Minimum experience required of the position
Specialist I: 0-2 years of professional experience, with exposure to training, instructional content creation, technical customer support, or community engagement.
Specialist II: 2-4 years of professional experience, including at least 1 year supporting training programs, technology enablement, customer engagement, or community coordination. Handson experience helping users adopt technology solutions, delivering workshops, or supporting AI/analytics/automation tools.
Specialist III: 4-6 years of professional experience, including at least 2 years in AI enablement, data/AI literacy training, community program support, or technical customer-facing roles. Demonstrated ability to translate technical concepts into clear materials and facilitate crossfunctional learning or user adoption.
Specialist , Sr: At least 6 years of professional experience, including 3+ years in AI enablement, enterprise training programs, useradoption initiatives, or technology community leadership. Proven experience designing or managing technical learning programs or coordinating with SMEs to deliver scalable enablement.
Specialist , Sr Lead: At least 8 years of professional experience, including 4+ years leading AI enablement programs, employee upskilling initiatives, Centers of Excellence activities, or technical communities. Experience driving enterpriselevel engagement strategies, managing intake processes, and aligning enablement programs with business priorities.
Specialist , Sr Staff: At least 10 years of professional experience, including 5+ years in strategic AI enablement, technical training leadership, or enterprise communitybuilding roles. Recognized ability to shape organizational learning strategies, mentor junior enablement practitioners, and influence AI adoption at scale.
Minimum knowledge, skills and abilities required of the position
Proven track record of providing customer service, consulting, or training on the use of software tools and processes to solve business problems.
Ability to translate complex technical concepts into clear and understandable language.
Experience with instructional methodologies, including hands-on activities and simulations, and tools.
Familiarity with software development processes and tools
Passion for technology and a willingness to stay up-to-date on emerging technologies, trends, and processes
Familiarity with knowledge-sharing platforms and tools
Familiarity with AI and machine learning principles
Familiarity with cloud-based data and computing platforms
Excellent communication, collaboration, and organizational skills
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Familiarity with energy and utility industry preferred
Any certificates, licenses, etc. required for the position
No certificates required; however, credentials such as AWS Certified AI Practitioner or similar AIfocused training certifications are a plus.
Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Mississippi : Jackson || Texas : Woodlands
Job Function : Corporate
FLSA Status : Professional
Relocation Option:
Union description/code : NON BARGAINING UNIT
Number of Openings : 1
Req ID: 123595
Travel Percentage :None
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
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