Sales Coordinator

MARCUS CINEMAS OF WISCONSIN LLC • Milwaukee, WI • 4h ago

JOB REQUIREMENTS: Description Join our corporate sales team - at the
movies! We mean that literally, as your office will overlook the lobby
at our Majestic Cinema of Brookfield Theatre off Springdale Road in
Waukesha. The Sales Coordinator is part of a two-person team responsible
for supporting Marcus Theatres product sales, including gift cards,
discount tickets, Marcus Passports, platinum tickets, merchandise,
fundraising programs, and student motivation programs. This role is
responsible for end-to-end order fulfillment while delivering high-level
customer service and supporting sales growth. The Sales Coordinator
partners closely with our Guest Service team, field theatre teams, and
internal corporate teams to support both customer needs and operational
execution across multiple systems. This position is based out of the
Majestic Cinema in Waukesha, WI and is an in-office role. This is a
full-time position, 9:00 a.m. to 5:30 p.m. with a 30-minute lunch break.
Flexibility is required for overtime opportunities, occasional weekends
during peak sales periods, some holidays, and during major promotions.
This position is part of the Operations team at Marcus Theatres and
reports directly to the Director of Retail Sales & Guest Service. What
you will be doing: Responsible for order fulfillment of Gift Cards,
Movie Tickets, Concession Packages, Student Motivation Passes,
Merchandise, Passport Vouchers and more; Processes, monitors, and
facilitates all orders through the entire order fulfillment process
using multiple programs; Respond to customer inquiries via phone, email,
and shared inboxes with a high level of service; Responsible for
managing multiple Shared Email inboxes and phone lines; Identify,
troubleshoot, and resolve order issues, including missing, damaged, or
potentially fraudulent transactions in collaboration with internal teams
(Accounting, Security, etc.); Partner closely with the Guest Service
team to support customer needs and provide backup coverage; Assist with
the fundraising ticket sales program. Help promote and explain the
fundraising program to inquiring guests. Ship sales material out to
participants and fulfill orders as they come in; Support execution of
our student motivation program, including communication and fulfillment;
Responsible for invoicing all sales department products and collection
of delinquent accounts; Assist in maintaining weekly and period-end
sales inventory; Report writing, running, and distribution to multiple
parties; Follow-up on missing or damaged shipments and log and submit
FedEx claims; Assist with overall team needs and special projects as
directed by the Director; What we are looking for: Possess strong
interpersonal and verbal communication skills by communicating clearly
and effectively; Demonstrate strong writing, editing, and proofreading
skills; Ability to communicate and build relationships with corporate
staff,... For full info follow application link. EOE M/F/D/V/SO
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/A8EA6CB562D54B6C

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