Operations Management Lead ex

City National Bank • Newark, DE • 1h ago

OPERATIONS MANAGEMENT LEAD EX

WHAT IS THE OPPORTUNITY?

Responsible for timely and accurate execution of multiple daily operational functions of varying degrees of complexity, which may include data entry & analysis, reporting, document management, client support, and/or clerical and administrative functions. May support a team of colleagues to ensure timely and accurate execution of daily operational processes of varying degrees of complexity.

WHAT WILL YOU DO?

Follows procedures to maintain compliance with policies, standards, and regulations.

Leverages process knowledge and expertise to assist team members with questions, process discrepancies, and system issues, escalating to senior staff as needed.

Understands bank regulations and risk management principles and applies in daily activities & decision making, including identification of potential risks in operational processes and proposing measures to mitigate them

Proactively identifies process improvement opportunities; assists in the implementation of new processes and procedures

Contributes to development and implementation of changes and new procedures

Actively seeks opportunities to strengthen expertise in bank operations, regulations, and risk management principles.

Demonstrates keen attention to detail by identifying issues, investigating root causes, and implementing solutions.

Follows established guidelines, making decisions on issues with some complexity, seeking assistance or approval when needed.

Operational Processing, which may include data entry, reporting transaction processing, document management, client support, and/or clerical and administrative functions. May assist junior level colleagues with coaching and direction.

Hosting and/or attending trainings, team meetings, and individual manager meetings for feedback, coaching, and development. May also host training sessions / meetings based on expertise.

Supporting special projects as assigned

May ensures team meets daily productivity and quality goals

May assist in workforce planning, scheduling, and resource allocation

Identifies and assists in resolving issues and discrepancies, escalating to senior staff as needed.

Identifies and communicates potential risks in operational process to senior staff

Actively seeks opportunities to enhance knowledge of bank operations, regulations, and risk management principles.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications

Bachelor's Degree or equivalent

2-4 years of experience in bank operations, process improvement, or a similar role

Additional Qualifications

Knowledge of operational processes, systems, policies & procedures

Proficiency in operations tools and systems

Strong attention to detail to ensure accuracy

Strong interpersonal and verbal and written communication skills

Ability to effectively prioritize and manage multiple tasks

Understanding of risk management principles and banking regulations

Analytical and problem-solving skills

Strong leadership & communication skills

WHAT'S IN IT FOR YOU?

CompensationStarting base salary: $65,296 - $104,304 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date

Generous 401(k) company matching contribution

Career Development through Tuition Reimbursement and other internal upskilling and training resources

Valued Time Away benefits including vacation, sick and volunteer time

Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs

Career Mobility support from a dedicated recruitment team

Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our https://careers.cnb.com/benefits.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at https://www.cnb.com/about-us.html.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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