Working Title: Member Services Representative Intermediate
Job Class: State Program Administrator, Intermediate
Agency: Minnesota Management & Budget
Job ID : 94945
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers and bidders simultaneously
Date Posted : 06/17/2026
Closing Date : 06/23/2026
Hiring Agency/Seniority Unit : Minnesota Management & Budget
Division/Unit : Enterprise Employee Resources / Enrollment & Benefits
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $25.67 - $37.26 / hourly; $53,598 - $77,798 / annually
Classified Status : Classified
Bargaining Unit/Union : Minnesota Association of Professional Employees (MAPE)
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Minnesota Management and Budget (MMB) is seeking a Member Services Representative Intermediate to join the State Employee Group Insurance Program (SEGIP) team. This position will provide upstanding customer service to state current and former state employees, their dependents, and retirees. The incumbent of this position will serve as the initial contact for current and former state employees and agency human resources staff requesting information regarding all aspects of enrollment and billing in SEGIP. This includes advising agency human resources staff on state, federal, and SEGIP policies and procedures related to insurance and benefits.
Job duties for this position include:
Assessing customer inquiries, providing accurate information and effective solutions, including explaining insurance policies, SEGIP procedures, labor contracts, applicable state and federal laws, eligibility provisions, and benefit determinations
Serving as a liaison for agency human resources staff to assist them in effectively carrying out their employee insurance responsibilities; advising supervisors, managers, HR staff, and labor relations staff on policies and procedures
Coordinating and developing internal processes and procedures for SEGIP functions related to enrollment and benefits
Investigating and resolving enrollment discrepancies related to hires, job changes, terminations, retirements, and other status changes
Making payroll adjustments and balances for employee and employer deduction amounts due to employment or benefit changes
Reviewing employee spouse and dependent enrollment elections to determine eligibility
Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) options for this position are dependent on where the employee lives. Employees that live in Minnesota or a bordering state may telework up to 100%, except for instances where the employee may have to be on-site for occasional mandatory meetings or events.
Minimum Qualifications
To facilitate proper years of service crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Candidates must clearly demonstrate job experience in all the following minimum qualifications on their resume. Resume tips are available here (https://mn.gov/mmb/careers/applicant-help/resume-tips/) .
One (1) year of experience using a human resource information system or other benefits administration software to process employee benefits enrollment, eligibility updates, process payroll deductions and deduction changes, and related benefits transactions.
Experience must include:
Customer service and communication skills are sufficient to clearly and professionally explain insurance policies, eligibility rules, and procedures by phone and in writing
Organizational skills sufficient to manage multiple inquiries and cases simultaneously; maintain accurate enrollment and billing records; track and resolve discrepancies; and meet deadlines
Knowledge of and ability to interpret complex administrative policies, procedures, and laws related to benefits and insurance eligibility requirements
Computer, data entry, and spreadsheet management skills sufficient to effectively navigate and understand multiple software applications, databases, and spreadsheets
Analytical and problem-solving skills sufficient to independently research and resolve issues related to benefits and insurance enrollment, deductions, and billing, including performing detailed and complex calculations such as premium adjustments, retroactive corrections, and payroll deduction reconciliations.
Demonstrated respect for diversity and a commitment to fostering an inclusive and collaborative work environment
Preferred Qualifications
A bachelor's degree in human resources, business administration, or public administration
Experience performing detailed benefit-related calculations such as premium adjustments, retroactive deductions or refunds, arrears, and other complex payroll or billing computations.
Experience conducting detailed audits of benefit enrollment and deductions, employer contributions, and retroactive adjustments to ensure accuracy and compliance.
Experience processing benefits transactions in PeopleSoft or another Oracle product
Experience processing human resources transactions that affect employee benefits
Knowledge of employer sponsored group health insurance administration and eligibility requirements
Experience working in a unionized environment and interpreting collective bargaining agreements
Knowledge of the Minnesota Government Data Practices Act and Federal HIPAA laws as they relate to insurance information
Additional Requirements
It is the policy of Minnesota Management and Budget that a successful candidate must pass all required checks prior to employment which may consist of the below checks:
PeopleSoft (SEMA4) records check (applies to current and past state employees only)
Criminal history check
Reference check
Social Security and address verification
Education verification
Conflict of interest review
Other legal or internal policy required checks
Criminal history does not automatically disqualify candidates, and each case will be reviewed individually on a case-by-case basis and in alignment with fair and equitable hiring practices.
Minnesota Management & Budget does not participate in E-Verify. Minnesota Management & Budget will not sponsor applicant work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
