Job Title: Sales Support CoordinatorJob Description
The Sales Support Coordinator coordinates sales activities in support of the Sales Team while delivering exceptional service to internal and external customers. This role develops and prepares sales support materials and tools, facilitates order processing and credit term requirements, manages orders within the business system from entry through completion, and ensures a smooth and accurate order flow. The coordinator serves as a key point of contact for customer inquiries, communicates proactively in writing and verbally, resolves issues efficiently and accurately, supports meetings and team initiatives, and exercises sound independent judgment to ensure a positive customer experience.
Responsibilities
Serve as the primary point of contact between Sales, Marketing, Operations, International, and Accounting to support strong sales performance and high levels of customer service.
Coordinate all necessary actions between managers, sales representatives, and other departments from start to finish with minimal supervision.
Set up requested products for fit checks and images to support customer presentations and internal reviews.
Ensure timely shipment of sample requests for the Sales Team, representatives, and accounts.
Support the creation of mocked-up products with the Studio, providing sales with live samples or digital photos based on customer needs.
Work with Sales Directors and the Credit Department to manage the disposition of returned or damaged merchandise.
Develop spreadsheets, capture and insert photographed item images, and create pro-forma invoices to support sales activities.
Prepare and double-check setup forms for retailers to ensure accuracy and completeness.
Attend meetings and send follow-up emails summarizing key action points and responsibilities.
Receive customer orders via email, phone, mail, vendor portals, and EDI, then review, enter, and book them into the business system while ensuring all customer requirements are addressed.
Communicate pertinent order information to Operations to support accurate and timely fulfillment.
Access vendor portals to invoice and provide shipping information as required for designated customers.
Resolve order-related issues such as shortages, discontinued items, case pack requirements, minimum order quantities, product availability, and pricing by coordinating with Sales, Credit, Operations, EDI, Forecasting, and customers.
Facilitate credit information, coordinate with Operations to ensure timely shipment, and communicate order status updates as needed.
Set up and maintain "ship to" locations in the customer master file under the appropriate "bill to," ensuring address and demand class accuracy.
Maintain customer-specific SKU number cross-references and case pack details to support accurate order processing.
Maintain customer requirement information in customer profiles to facilitate efficient and compliant order fulfillment.
Attach imaged order files, correspondence, and other relevant documentation to orders in the business system.
Review Vendor Information Guides (VIGs) as they are updated to determine correct order processing requirements for each customer and apply those requirements consistently.
Utilize the VCF program for all affiliated customers and update customer profiles with appropriate information.
Order labels for specific customer orders as required to meet customer and operational specifications.
Essential Skills
Associate degree (A.A.) or equivalent from a two-year college or technical school and/or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
Strong organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines with accuracy and efficiency.
Effective verbal and written communication skills, including active listening and clear, concise messaging.
Ability to interact effectively in one-on-one and small group situations with internal and external stakeholders.
Demonstrated adaptability in managing shifting priorities, embracing new challenges, and adjusting to changing business needs in a fast-paced environment.
Ability to balance and prioritize projects to ensure prompt completion of tasks.
Ability to work tactfully and professionally with a variety of personalities across the organization and with customers.
Proficiency in Microsoft Outlook at an intermediate level.
Proficiency in Microsoft Excel at an intermediate to advanced level.
Proficiency in Microsoft PowerPoint at an intermediate level.
Experience in customer service, sales support, order entry, order processing, administrative support, and use of Microsoft Office.
High attention to detail and accuracy in data entry, documentation, and order management.
Additional Skills & Qualifications
Experience with the specified business software is preferred.
Experience in the consumer product manufacturing industry is preferred.
Demonstrated ability to support cross-functional teams, including Sales, Marketing, Operations, and Accounting.
Comfort working with vendor portals, EDI systems, and customer-specific ordering requirements.
Experience creating and maintaining spreadsheets, images, and pro-forma invoices to support sales activities.
Work Environment
The role operates within a manufacturing and warehouse-oriented environment that relies on a centralized business system for order entry and management. The position involves regular interaction with cross-functional teams such as Sales, Marketing, Operations, International, and Accounting, as well as frequent communication with customers via email, phone, and vendor portals. The work requires extensive use of Microsoft Outlook, Excel, PowerPoint, and other office productivity tools, as well as vendor portals, EDI platforms, and customer master data systems. The environment is fast-paced and detail-focused, with a strong emphasis on accurate order processing, timely shipment coordination, and adherence to customer-specific requirements.
Job Type & Location
This is a Contract to Hire position based out of Airway Heights, WA.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Airway Heights,WA.
Application Deadline
This position is anticipated to close on Jul 1, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
