Description
The Sales Support Coordinator will coordinate sales activities in support of the Sales Team while delivering exceptional service to both internal and external customers. This role is responsible for developing and preparing sales support materials and tools, facilitating order processing and credit term requirements, entering and managing orders within the Apprise Business System, and ensuring orders are followed through to completion. The position also serves as a key point of contact for customer inquiries, proactively communicating verbally and in writing, resolving issues efficiently and accurately, supporting meetings and team initiatives, and exercising sound independent judgment to ensure a positive customer experience. Responsibilities: - Serves as the focal point of contact between the Sales Team, Marketing, Operations, International, and Accounting, to obtain the highest sales volume combined with the optimum level of customer service. - Ensure all necessary actions between managers, sales representatives, and other departments are conducted from start to finish with little or no supervision. - Set up the requested product for fit and images - Ensures the timely shipment of sample requests from the Sales Team, Representatives, and Accounts. - Support the creation of mocked-up products with the Studio, providing sales with either live samples or digital photos, depending on customer need. - Works with Sales Directors and Credit Department to ensure proper disposition of returned/damaged merchandise. - Develops spreadsheets, takes and inserts or emails photographed item images, creates pro-forma invoices, - Prepares and/or double checks Item set up forms for the retailer - Attends meetings and sends follow-up emails to the meeting attendees with action points noted - Receives customer orders via email, phone, mail, vendor portals, and EDI. Reviews, enters, and books them into the Apprise business system. Ensure all customer requirements are addressed with each order, and pertinent information is communicated to Operations. - Accesses vendor portals to invoice and supply shipping information as required for select customers. - Resolves issues with orders (shortages, discontinued, case pack, minimum order amounts, product availability, pricing, etc.) to include coordinating with Sales, Credit, Operations, EDI, Forecasting, Customer, etc. - Facilitates credit information, works with Operations to ensure timely shipment, and communicates order status as needed. - Sets up and maintains "ship to" locations in the customer master file under appropriate "bill to", ensuring accuracy of information for address and demand class. - Maintains customer-specific SKU number cross-references and case packs. - Maintains customer requirement information for processing orders in the customer profile to facilitate efficient fulfillment of customer orders. - Attaches "imaged" order files, correspondence, and other pertinent documentation to the Apprise order. - Reviews Vendor Information Guides (VIGs) as they are updated to determine correct order processing requirements for each customer. Utilizes the VCF program for all customers affiliated with this program. Updates customer profile with appropriate information. - Orders labels for specific customers' orders as required. Qualifications: - Associate degree (A. A.) or equivalent from a two-year college or technical school and/or six months to one-year of related experience and/or training; or equivalent combination of education and experience. - Maintain exceptional organization by prioritizing tasks, managing multiple projects simultaneously, and ensuring all deadlines and deliverables are met with accuracy and efficiency. - Ability to communicate both verbally and non-verbally with active listening and written communication skills. - Ability to effectively interact in one-on-one and small group situations - Demonstrate adaptability by effectively managing shifting priorities, embracing new challenges, and adjusting to changing business needs in a fast-paced environment. - Ability to balance and prioritize projects in a manner that will allow for prompt completion of the task. - Must be able to tactfully deal with various personalities throughout the company and deal effectively and professionally with internal and external customers. - Required program applications include Microsoft Outlook (intermediate level), Microsoft Excel (intermediate level), and Microsoft PowerPoint (intermediate level).
Skills
Customer Service, Excel, Sales support, Order entry, Microsoft office, Order processing, Administrative support
Top Skills Details
Customer Service,Excel
Additional Skills & Qualifications
Apprise software experience preferred High attention to detail Consumer product manufacturing industry experience preferred
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Airway Heights, WA.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Airway Heights,WA.
Application Deadline
This position is anticipated to close on Jun 29, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
