Summary The incumbent must analyze, evaluate, and advise on the effectiveness of work methods and procedures, departmental organization, manpower utilization, information and documentation systems, and/or similar functions of management that have an impact on Primary Care. The incumbent achieves this through the utilization of various systems, including the PCMM application and other primary care systems, labor mapping updates in DSS, and other internal and external systems. Responsibilities Travel Requirements: Travels to CBOCs and substations to inspect and validate examination rooms, direct clinical FTE, and support staff FTE at least every six months per VHA directive. The incumbent is ultimately responsible for the correctness and quality of the information placed in Primary Care systems. Specifically, the absolute direct full-time equivalent (FTE} clinical time associated in PACT for each clinical member of a PACT team in the facility and its substations must be accurate. The incumbent will be responsible for the integrity of the Medical Center's primary care applications, its functionality, utilization, and resulting data. The data validated and updated by the incumbent is the primary source data used for PACT model capacity, calculations, analysis, and resource needs. The incumbent is the authorized facility point of contact and official trained to update primary care systems. The incumbent validates data by determining the direct clinical FTE time. The incumbent uses the PACT model capacity formula and adjusts panel size based on the direct clinical FTE in PACT, clinical and administrative support staff FTE (referred as teamlets) assigned to each PACT, rooms available to each PACT, intensity rate of each PACT panel, and number of Women Veterans assigned to each PACT panel. The incumbent ensures the primary care systems are updated monthly with the exact room number(s) used by each and every clinical member of a PACT team at all locations. Errors can result in facilities purchasing too many PACT teams (costing multi-million dollars of too many PACT teams) or not enough PACT teams (costing poor access and patient-centered care delivery). Combined with the actions described in the previous paragraph, errors can result in variance of PACT model capacity panel sizes in any direction. The incumbent establishes and defines local processes on patient attrition and assignment. The incumbent then monitors PACT team composition, and updates the patient population within each PACT team to account for attrition (removing patients from PACT teams due to death, transfer, or inactivity) and reassignment (based on patient request, gender, morbidity, location, or other population). The incumbent calculates, adjusts, and monitors panel sizes, PACT staffing (direct clinical FTE), and space (rooms assigned) as described above which impact PACT procedures, processes, and systems and other decisions. The incumbent ensures that PACT teams have panel sizes that are appropriate to allow for adequate access for new and established patients, and are able to provide the best patient centered care possible, in collaboration with the Associate Chief of Staff for Ambulatory Care. The incumbent is required to travel to subdivisions (example is a CBOC) to inspect and validate examination rooms to ensure that they meet the definition of an examining room, per VHA directive. The incumbent will also verify the direct support staff FTE and direct clinical PACT PCP FTE. The incumbent does this on a periodic basis as determined by his/her supervisor, but at least once every six months. The incumbent will collaborate with quality management and improvement officers to develop and implement systematic quality improvement processes for team development that incorporate soliciting and analyzing patient input regarding patients' experiences within PACT. The incumbent will lead or support these collaborative efforts. The incumbent is required to participate in service-level PACT committees and meetings, national and VI SN-level conferences and calls, discussion and/or other workgroups related to primary care. Participation is required for these meetings to ensure primary care system and PACT processes leading to primary care operation actions are correct. The incumbent will provide input to VISN and national program managers on process challenges, program issues, and other problems so that these items can be addressed. The incumbent implements identified improvement actions and/or plans, and participates in organizational improvement work through station programs such as System Redesign projects that impact primary care operations. The incumbent holds meetings to discuss improvement needs, to recommend actions based on PACT capacity and processes, to provide updates on actions or issues, or to relay action plans related to primary care oversight, integrity and compliance. The incumbent ensures that any resulting reports are accurate, effective, achievable, and submitted timely. Work Schedule: Monday thru Friday 8:00 am - 4:30 pm Compressed/Flexible: no Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD642-062470 Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/29/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: . OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. 1. Advanced working knowledge of primary care healthcare delivery processes, the mission and vision and core values of VHA, VHA directives and regulations as they relate to primary care functions, and local Medical Center policies and procedures. 2. Practical knowledge of and skill in applying a wide range of methods to gather, analyze, and evaluate information concerning clinic processes. 3. Analytical skills in the identification, evaluation, and resolution of issues or problems of a procedural or factual nature. Ability to draw conclusions, and to recommend appropriate corrective actions. 4. Ability to provide reports based on the theory and principles of management and organization including administrative practices and procedures common to a primary care organization. 5. Ability to create and to update various reports or studies concerning the efficiency and effectiveness of program operations carried out by professional personnel. 6. Working knowledge of pertinent laws, regulations, policies and precedents which affect the use of resources in the specified area. 7. Effective communication skills, to allow for meaningful interactions with supervisors and employees to obtain information about organizational missions, functions, and work procedures; in order to prepare memoranda, letters, policies, procedures, and variety of reports, and provide guidance and training to other Medical Center and CBOC staff; to prepare and present findings and recommendations. 8. Knowledge of Patient Aligned Care Team (PACT) operations and components within a Primary Care setting, including data integrity, panel assignment/un-assignment rules and guidelines, panel sizes, formula of PACT capacity, and analytical project improvements. 9. Working knowledge of outpatient processing, medical record creation, content and format, workload data capture, encounter forms, scheduling, electronic wait lists, and primary care systems and applications. I 0. Working knowledge of computerized patient recordkeeping system (CPRS), Veterans Health Information Systems and Technology Architecture (VISTA) systems and Patient Centered Management Module (PCCM) application to accurately and appropriately assign the Veteran patient. 11. Responsible for self-organizing, planning, meeting deadlines, maintaining excellent records, and following through on daily, periodic, and situational needs; tracks work performed and provides updates as requested. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
