Licensed Relationship Manager

Northwest Bank • Hamburg, NY • 3h ago

NY0369 Hamburg Job DescriptionThe Licensed Relationship Manager is expected to be a customer experience champion and trusted financial professional. This position is to be the primary "asset" gatherer, retail investment sales leader, and relationship builder while assisting with special projects and working as part of a team. This position is responsible for assisting the Manager in all phases of office operation including opening, processing and maintaining customer accounts, cross-selling of Northwest products and services, overseeing the teller area and activities as required. QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education: High School Diploma or Equivalent preferredWork Experience: 2 - 6 years Customer Service Experience preferred 2 - 6 years Sales Experience with Investment and Insurance Products preferred 2 - 6 years Administrative/Supervisory Experience preferred 3 - 5 years Banking Experience with an Understanding of Consumer Lending preferredLicenses and Certifications: FINRA SIE: Series 6 and 63 in good standing upon hire required (or pursued upon hire) Current applicable State Life and Health Insurance License upon hire required (or pursued upon hire) ESSENTIAL FUNCTIONS: Complete BAI and other required coursework Demonstrate basic knowledge of products and services Identify every client to manager, retain, and grow a portfolio of high retail clients to reach both retail branch and investment goals Ensure compliance with Northwest Investment Services and broker/dealer policies and procedures Identify and convert service to sales opportunities Engage in relationship building discussion to uncover and anticipate clients' needs over the phone and in person to drive deposit growth and investment sales Ask existing clients and business partners for prospect referrals and developing COIs Actively seek opportunities to provide outstanding client experience to every client Promote referrals to the most appropriate branch team members and cross-functional business partners as appropriate Get to know clients, help them work toward their financial goals, and anticipate their financial needs Own clients' service issues until they are resolved to the clients' satisfaction Transact client business accurately, timely, and with operational proficiency Responsible for ensure that they are consistently provide the best customer experience possible Assist Office Manager to ensure the customer experience within the office is consistently at a high level Provide support to staff in meet customer expectations Provide back up for the teller function Open new accounts and services Identify and resolve customer issues Assist with implement strategic business plan Conduct direct business calls/referrals on a regular basis Maintain community presence and involvement Assist with implementation of CRM initiatives Cross-sell Northwest products and services Assist with the office workload and workflow Assist with the implementation of changes, improvements and new procedures Review/monitor daily statistical reports Proactively seek coach to develop sales and service skills Manage teller workload/workflow Supervise vault operations and procedures Attend educational/train seminars as needed Assist with recovery activity Maximize office security Cultivate relationships with corporate staff in Warren Review/Monitor management reports Understand all technologies including Teller, Platform, and Lend Systems Attend/co-plan regular office meets Oversee

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Deputy Project Manager

Seneca Holdings • Buffalo, NY • 3d ago

Management & Administrative

Great Hill Solutions, LLCis part of the Seneca Nation Group (SNG) portfolio of companies. SNGis Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and...

3d ago

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Service and Repair Mechanic (HVAC-R)

SUNY Buffalo State • Buffalo, NY • 3d ago

Management & Administrative

Service and Repair Mechanic (HVAC-R) Bookmark this Posting Print Preview | Apply for this Job Posting Details Position Information About Buffalo State Buffalo State is one of the largest comprehensive schools in the Stat...

3d ago

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Contracts Manager

Moog Inc • Buffalo, NY • 3d ago

Management & Administrative

3d ago

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