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Museum Administrative and Visitor Engagement Coordinator

MIDWESTERN STATE UNIVERSITY • Wichita Falls, TX • 23h ago

Position : Museum Administrative and Visitor Engagement Coordinator

Department : Museum of Art at Midwestern State University

Starting Date : Jul 1, 2026

Salary : $2393.58 Monthly Plus Benefits

Job # : S074-26

Budget Position # : CU0299

Posted : 06/08/2026

Description

: Manages front-of-house operations, including visitor greetings and guest services, ensuring that every visitor encounter reflects the museums vision to provide accessible and engaging experiences for all.

As the point person for daily operations, the Administrative and Visitor Engagement Coordinator will manage admissions, visitor services, and collaborate across staff roles to support public programs, events, and museum initiatives. The role also involves administrative duties, managing the gift shop, and helping to coordinate special museum events.

Examples : Visitor Experience and Guest Services Lead front-of-house operations, including guest services and the museum gift shop

Ensure high standards of hospitality and visitor engagement

Supervise, manage, and train front desk staff, interns, and volunteers

Coordinate and manage visitor experience feedback surveys and reports as well as help develop strategies to improve visitor experiences

Track and report attendance data and information

Learn the WMFAs core history, mission, and content of exhibitions to introduce visitors to galleries, answer questions, and engage visitors as needed.

Administrative and Financial Management Perform general administrative and clerical duties, including answering emails and phone calls, mail handling, and record management.

Assist Director with budget tracking and management as well as grant application and reports.

Manage and/or coordinate purchasing, requisitions, reimbursements, shipping, and contracts

Manage donations, annual appeal records, Collectors Circle memberships, and museum mailers

Manage staff meeting notes and museum document organization

Maintain general office supplies and equipment as well as organization of supply room

Retail Management Maintain and operate gift shop, including merchandising, pricing, and promotions

Manage, train, and operate Touchpoint point of sales system

Event Support and Community Engagement Assist with the coordination and organization of special museum events and programs

Serve as a liaison between front desk staff and volunteers to facilitate clear communication, engagement, and quality visitor experiences

Physical Condition

: Sufficient dexterity, agility, and physical condition to perform routine office tasks. Light lifting might be required.

Experience

: Must have at least two years of experience in clerical positions. Experience in budget management, scheduling meetings, timekeeping, preparation of documents, and purchasing and requisitions required. Should have responsible experience in general office practices and procedures, including some administrative work, preferably in a higher education environment or museum environment.

Knowledge

: Requires knowledge and skill in the use of various office equipment and personal computer software programs, including but not limited, to Word and Excel and other database applications. Considerable knowledge of accepted office procedures, principles and practices. Ability to understand and interpret policies and procedures in relation to carrying out a program. Attention to detail, organization, and ability to multi-task.

Education

: Graduation from high school, plus college level courses in business administration and/or secretarial administration. Bachelor's degree preferred.

Additional Requirements

: Requires excellent interpersonal and oral and written communication skills. Must be well organized, demonstrate initiative, be able to work independently with little supervision and to solve complex problems. Must maintain confidentiality. Ability to work in a self-motivated, self-directed fashion while serving as a member of a collaborative team. Must be a positive representative for the Wichita Falls Museum of Art and Midwestern State University.

Standard Requirements

: Requires the ability to maintain positive working relationships with students, faculty, staff, and the community. Must adhere to Universitys core values: People-Centered, Community, Integrity, Visionary, and Connections, per the MSU Texas Values Journey. Personal cell phone usage may be required to complete position duties, including multi-function authentication requirements. Regular reliable attendance is required.

This position is designated as security sensitive (Mod) and requires a criminal background check. Position is designated as a Responsible Employee as outlined by Title IX. May serve as Campus Security Authority as outlined by the Clery Act.

All qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

To Apply:

Submit a state of Texas application, cover letter, resume and list of three references to the Human Resources Department:

E-mail: [human.resources@msutexas.edu]{rel="noopener noreferrer" target="_blank"}

Click here to download your State of Texas Application{rel="noopener noreferrer" target="blank"}

Midwestern State University

Human Resources Department

3410 Taft Boulevard

Wichita Falls, TX 76308

Phone: [940-397-4221]{rel="noopener noreferrer" target="_blank"}

Fax:940-397-4780

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