Customer Account Representative

5B's • Zanesville, OH • 1d ago

Business Account Coordinator

Join the Buzz at 5B's -- Where Craft Meets Customer Care

At 5B's, we're not just decorating apparel---we're building relationships and delivering quality that speaks for itself. As one of the largest apparel decorators in the U.S., we're looking for customer-first professionals who are ready to dive into the fast-paced, creative world of custom garment decoration.

As a Business Account Coordinator, you'll work directly with our business clients to guide orders from first contact to final ship---ensuring every detail is perfect and every client is happy with their product.

[Your Role in the Hive: What You'll Do]{.underline}

Serve as the go-to point of contact for B2B clients via phone and email

Process, track, and manage custom orders

Collaborate with our production teams to keep projects on schedule

Troubleshoot issues with confidence and professionalism

Become a product expert---understanding fabrics, finishes, and decoration techniques

Champion our quality standards and support a best-in-class customer experience

[Essential Skills & Requirements]{.underline}

2+ years of B2B customer service or order management experience

Strong written and verbal communication skills

Tech-savvy: quick with data entry, email, and Microsoft Office

Eagle-eye for detail and ability to juggle multiple priorities

A positive attitude and passion for helping others

Bonus: experience in apparel, screen printing, embroidery, B2B customer support/sales

[Why You'll Love Working at 5B's]{.underline}

Weekly pay --- because your work deserves recognition now

Health, dental, and vision benefits to keep you and your family covered

Paid holidays and vacation

Employee discount in B-Wear store

401k with employer match

A team culture built on collaboration, respect, and a little bit of fun

A strong focus on quality and continuous improvement

"Bee" part of a legacy: From our family's basement to a 225,000 sq. ft. facility---this is where passion meets production

Ready to Bee Part of Something Bigger?

Apply online at www.5Bs.com{rel="noopener noreferrer" target="_blank"}, on Indeed, or stop by in person:

1000 5B's Dr, Zanesville, OH

Call us at 740-454-8453

Walk-ins welcome: Mon--Fri, 9AM--5PM

Requirements: Customer Service Experience in an office setting

5B's

Go to Apply

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