[Position:]{.underline} Help Desk Supervisor [Agency:]{.underline} Information Technology Services

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[Minimum Qualifications:]{.underline}

[Associate degree in Information Technology or related field; and three or more years of IT support/helpdesk experience, including at least one year in a supervisory or lead role; or equivalent combination of education and experience. ]{times="" new="" roman",="" times,="" serif;="" font-size:="" 11pt"=""}

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[Additional Qualifications (Agency/Dept. Qualifications):]{.underline}

[Valid driver's license. Technical leadership. Customer service focus. Analytical problem solver. Advanced technical troubleshooting. Strong knowledge of Windows environments, Microsoft 365, Active Directory, networking (TCP / IP, DNS, DHCP), VoIP systems, printers and endpoint hardware.]{times="" new="" roman",="" times,="" serif;="" font-size:="" 11pt"=""}

[Hours:]{.underline}[ Core Business Hours: 8:00 a.m. -- 5:00 p.m., Monday -- Friday, 35 hours per week ]{palatino="" lino@type",="" palatino,="" serif"=""}

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[Salary:]{.underline}[ $73,000 to $78,000]{palatino="" lino@type",="" palatino,="" serif"=""}

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[Summary:]{.underline}

[The Helpdesk Supervisor oversees daily IT Helpdesk operations, ensuring timely and effective support for end users. This role manages Helpdesk staff, monitors ticket resolution, and serves as an escalation point for complex issues. The supervisor enforces IT policies, promotes customer service excellence, and ensures support activities align with organizational security and compliance requirements.]{times="" new="" roman",="" times,="" serif;="" font-size:="" 11pt"=""}

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[Duties]{.underline}: [ ]{palatino="" lino@type",="" palatino,="" serif;="" font-size:="" 14pt"=""}

[ Demonstrates regular and predictable attendance.]{times="" new="" roman",="" times,="" serif"=""}

[ Promotes and maintains positive and effective working relationships within County offices/departments as well as the general public.]{times="" new="" roman",="" times,="" serif"=""}

[ Supervise Helpdesk staff including scheduling, ]{times="" new="" roman",="" times,="" serif"=""}

Licking County

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Help Desk Supervisor