Vendor Relations Specialist

Aston Carter • Colwich, KS • 3h ago

Job Title: Vendor Relations SpecialistJob Description

We are seeking a dedicated and detail-oriented Vendor Relations Specialist to join our team. This role involves assisting in managing vendor and client relationships to ensure timely and quality service delivery. The ideal candidate will have a strong focus on customer service, communication, and problem-solving in a dynamic environment.

Responsibilities

Assist the manager in addressing client inquiries and concerns, ensuring timely issue resolution and service delivery.

Follow up with contractors to ensure timely execution and closure of work orders as directed by the manager.

Utilize provided reporting to identify and escalate open work orders that are outside customer SLAs.

Follow up on completed work orders with contractors to ensure timely delivery of invoices and necessary backup documentation.

Audit final contractor invoice pricing to ensure compliance with contracted rates and client contracts.

Assist the manager in monitoring and assessing contractor performance.

Utilize technology platforms to document facilities management activities.

Oversee new provider setup, including data entry, training, and document collection.

Maintain accurate provider network data and monitor compliance by managing critical documents.

Prepare and deliver communications regarding system changes, enhancements, and policy updates.

Address provider inquiries and resolve issues related to performance, billing, payments, and technology.

Support Service Provider Managers with reporting, administrative, clerical, and technical tasks.

Manage help desk operations, shared inboxes, and provider portal functionality.

Collect and analyze data to evaluate network coverage and provider performance.

Essential Skills

3 years of experience in customer service and order entry.

Proficient in Microsoft Office (Excel, Outlook, Word).

Experience with Office 365, SharePoint, and CRM databases is a plus.

Strong communication proficiency, both oral and written.

Customer focus and team orientation.

Ability to multitask and solve problems.

Sense of urgency in a fast-paced environment.

Additional Skills & Qualifications

1-3 years of experience in the service industry, customer support, or telemarketing.

High school diploma or equivalent required; college degree or related experience preferred.

Excellent interpersonal skills, reliability, commitment, and teamwork.

Strong written and verbal communication skills.

Work Environment

The position is onsite from Monday to Thursday, with the option to work from home on Friday after 1-2 weeks of training. This is a 6-month contract position, offering an exciting opportunity to be part of a team onboarding a new large client, which will increase ticket orders.

Job Type & Location

This is a Contract position based out of Colwich, KS.

Pay and Benefits

The pay range for this position is $17.50 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Colwich,KS.

Application Deadline

This position is anticipated to close on Jun 26, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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