Teller

Northwest Bank • Webster, NY • 2h ago

NY0341 Webster Job DescriptionDESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business. ESSENTIAL FUNCTIONS: Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services. Actively engage with and greet customers and take ownership to resolve any customer issues or concerns Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications. Exceptional delivery of our 5 Culture Promises Complete educational training as assigned and self-educate using bank designed programs and applications Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings Knowledge and adherence to all security and dual control processes Responsible to participate in branch opening and closing tasks as needed Protect the bank from unnecessary risk by following compliance, risk, and operational procedures Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed Work evening hours and weekends as scheduled, assigned, or necessary Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment KNOWLEDGE, SKILLS, & ABILITIES: Ability to establish effective working relationships among team members and participate in solving problems and making decisions Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Knowledge of computers and the Teller System QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High School Diploma or equivalent preferred Work Experience: Customer service experience preferred Cash handling experience preferred Banking and/or retail experience preferred

Similar Jobs

Treasury Management Solutions Officer 2 (OnSite)

Community Financial System, Inc. • Rochester, NY • 4h ago

Finance, Accounting & Banking

Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., opera...

4h ago

Go to Apply

Associate Relationship Banker - Canandaigua, NY

JPMorgan Chase • Canandaigua, NY • 9h ago

Finance, Accounting & Banking

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect...

9h ago

Go to Apply

Tax Senior - Federal / Corporate Tax

Deloitte • Rochester, NY • 22h ago

Finance, Accounting & Banking

Are you a strategic and creative federal tax professional who likes solving complex federal tax issues across multiple jurisdictions and countries? Do phrases like "accounting for income taxes," "tax advisory," and "tax...

22h ago

Go to Apply

Relationship Banker

Five Star Bank • Canandaigua, NY • 1d ago

Finance, Accounting & Banking

Retail Canandaigua, NY, US Salary Range: $19.00 To $24.00 Hourly Join the Five Star Bank Team as a Relationship Banker At Five Star Bank, our people are our greatest competitive advantage. As a Relationship Banker, you w...

1d ago

Go to Apply

Teller Part Time

Northwest Bank • Webster, NY • 1d ago

Finance, Accounting & Banking

1d ago

Go to Apply

Accounts Payable Coordinator

University of Rochester • Rochester, NY • 1d ago

Finance, Accounting & Banking

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability....

1d ago

Go to Apply

Asset Solutions Specialist- ( Collections ) Training in person, Hybrid position

Advantage Federal Credit Union • Rochester, NY • 1d ago

Finance, Accounting & Banking

Asset Solutions Specialist- ( Collections ) Training in person, Hybrid position About the Organization Rooted in the Rochester Community since 1931, Advantage Federal Credit Union provides not-for-profit, member-first fi...

1d ago

Go to Apply

Bank Operations Supervisor I

Canandaigua National Bank & Trust Co • Canandaigua, NY • 2d ago

Finance, Accounting & Banking

Canandaigua National Bank & Trust Co Bank Operations Supervisor ICanandaigua National Bank & TrustLocation: Canandaigua, New YorkWhat does a Bank Operations Supervisor I do?A Bank Operations Supervisor I is a fir...

2d ago

Go to Apply

Teller- Part Time

Northwest Bank • Webster, NY • 2d ago

Finance, Accounting & Banking

2d ago

Go to Apply

SAP Finance - Cost Center Accounting - Manager Consultant - Location Open

EY • Rochester, NY • 3d ago

Finance, Accounting & Banking

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)