Bank Operations Supervisor I

Canandaigua National Bank & Trust Co • Canandaigua, NY • 3h ago

Canandaigua National Bank & Trust Co Bank Operations Supervisor ICanandaigua National Bank & TrustLocation: Canandaigua, New YorkWhat does a Bank Operations Supervisor I do?A Bank Operations Supervisor I is a first-line people leader within the Bank Operations department, responsible for developing a capable, engaged workforce and ensuring accurate, timely, and wellcontrolled execution of critical operational processes that safeguard the bank and its customers. The role supports the banks mission to fortify healthy financial lives by doing what is right for customers, colleagues, and the community.Bank Operations oversees the daily administration, control, and integrity of customer money movement and account servicing activities, including Wire, ACH, Check, and Debit/ATM processing; dispute oversight; Online Banking access administration; legal and regulatory processing; customer contact information maintenance; and corporate mail and document handling.What is needed to be successful in this role?Associates degree or equivalent experience in Business, Accounting, Operations Management, or a related field required; Bachelors degree preferred.Three to five years of banking operations experience with prior supervisory responsibility.Strong people leadership and coaching capabilities.Working knowledge of Bank Operations controls, processes, and regulatory requirements.Excellent communication, prioritization, and problemsolving skills.Proficiency with Microsoft Office and financial industry systems.Professional certifications (AAP, APRP, NCP) highly desired.What does a successful first year in this position look like? People Leadership, Coaching, and Workforce ManagementHire, onboard, coach, schedule, and evaluate staff to consistently meet service, quality, and volume expectations. Build and sustain cross-training plans and engage in coaching that develops depth and breadth of operational expertise and promotes employee engagement, accountability, and readiness for expanded responsibilities.Manage workflows, approve timecards and vacations, and ensure appropriate coverage for time-sensitive and high-risk operational activities.Operational Execution, Risk Management, and ReadinessEnsure accurate, timely execution of operational processes in compliance with internal controls, policies, and regulatory requirements, reinforcing disciplined and consistent execution.Maintain current procedures and support audits and examinations through coordinated research, timely responses, and participation in corrective action implementation.Partner with the Director of Operations on succession planning, business continuity, and employee development to strengthen operational readiness and bench strength. Collaboration, Change, and Continuous ImprovementPartner with peers and cross-functional teams to integrate activities, resolve issues, and drive consistent outcomes.Lead and support continuous improvement initiatives that enhance efficiency, accuracy, and customer experience.Support system enhancements, testing, and change initiatives in collaboration with IT, Project Management, and Operations leadership. The initial assignment for this role is leadership of the Legal and Mail Administration Team, a function fundamental to operational control and regulatory compliance. Core responsibilities include:Oversight of customer contact information administration to ensure accuracy across systems.Leadership of corporate mail and package distribution operations for the headquarters campus.Management of legally authorized record research, subpoenas, restraints, and levies.Oversight of customer and account record controls and related document management.Over time, supervisors in this role will gain exposure to additional Bank Operations functionsincluding ACH, Check, Wire, and electronic access supportfurther strengthening department-wide bench strength and succession readiness. What makes working at Canan

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