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Customer Service Representative I

SUPERIOR TALENT RESOURCES, INC. • Salt Lake City, UT • 2h ago

Description

Job Title: Customer Service Representative

Location: Salt Lake City, UT

Employment: Temp (6 months)

Industry: Aerospace and Defense

Compensation: $17.00-$19.00/hr.

Schedule: 40 hours/week - 1st shift.

About the Opportunity:

Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.

Process customer orders and requests for product repair into an ERP/order entry system.

Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.

Why You'll Love Working Here:

Supportive, team-driven culture that values collaboration, transparency, and accountability

Opportunity to grow your career with a global workforce solutions leader serving multiple industries

People-first environment that encourages employees to bring their authentic selves to work

Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

APPLY TODAY

What You'll Do:

Support and initiate pricing dispute process.

Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner.

Support, address, research and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info.

Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed.

You will work independently but also as part of a cross functional team that plays a very vital role in our organization.

Job Requirements

What You'll Bring:

High School Diploma or GED.

2+ years of experience in customer service, call center, or similar role.

What Sets You Apart:

Basic computer/technical skills with demonstrated competencies with Microsoft Office applications.

Ability to work independently or as part of a team.

Ability to provide meaningful support in a compassionate manner with both external and internal customers.

Additional Information:

Upon offer of employment, the individual will be subject to a background check.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI... For full info follow application link.

Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

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