Back to Jobs search

Guest Experience Ambassador

Crescent Hotels and Resorts • San Francisco, CA • 4h ago

Rate: $32.60 USD per hour

Description

The Marker Union Square - San Francisco, CA

$32.60 per hour

At The Marker Union Square, we believe luxury is personal. Our guests return because they feel seen, understood, and cared for-and the same is true for our team. As an independent luxury lifestyle hotel, we create memorable moments that are warm, stylish, and uniquely San Francisco.

We're looking for a Guest Experience Ambassador who embodies genuine hospitality and elevated service. If you love connecting with people, take pride in curating meaningful experiences, and thrive in an environment where you are empowered to make proactive decisions that delight guests, this role is for you.

Role Overview

As a Guest Experience Ambassador, you are the face of The Marker-setting the tone from the moment a guest walks through our doors. You'll provide seamless arrivals and departures, anticipate needs before they arise, resolve concerns with grace, and feel empowered to take action that enhances the guest journey.

What You'll Do

Greet guests with authentic warmth and a polished, welcoming presence.

Complete guest registrations, verify details, select rooms that match guest preferences, and introduce them to the hotel's offerings and neighborhood highlights.

Issue keys, process payments, balance your house bank, and accurately post charges using our hotel systems.

Provide thoughtful, proactive recommendations that showcase the best of Union Square and San Francisco.

Use empowerment to make on-the-spot service decisions that elevate the guest experience.

Anticipate guest needs and take initiative to resolve issues before they become concerns.

Manage guest feedback with empathy, research solutions quickly, and restore satisfaction with confidence and tact.

Support guests through checkout, ensuring billing accuracy and a positive departure experience.

Maintain a collaborative, professional, and inclusive team environment.

Perform additional tasks that contribute to an exceptional guest journey.

What You Bring

Previous front desk or guest service experience-ideally in a luxury, boutique, or lifestyle hotel.

Strong verbal communication skills and a warm, professional presence.

A proactive, solutions-focused mindset and the confidence to make empowered decisions.

Calm, composed judgment during busy periods or sensitive situations.

Comfort using hotel systems, payment tools, and guest communication technology.

Ability to stand and move throughout the Front Office for extended periods.

A team-first mindset and a genuine passion for delivering meaningful hospitality.

If you're inspired by independent luxury, energized by guest interaction, and excited to use both proactiveness and empowerment to create standout experiences, we'd love to welcome you as a Guest Experience Ambassador at The Marker.

Qualifications

Experience

Preferred

2 years: Guest Relations

2 years: Lifestyle Hospitality

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

Manufacturing Technician II

ManpowerGroup • Hayward, CA • 2h ago

Hospital & Medical

Our client, a leading organization in the manufacturing industry, is seeking a dedicated Manufacturing Technician II to join their dynamic team. As a Manufacturing Technician II, you will be an integral part of the manuf...

2h ago

Go to Apply

General Manager - Grand Bay Hotel San Francisco

Crescent Hotels and Resorts • Redwood City, CA • 3h ago

Retail & Hospitality

Salary: $250,000 USD per year Description About the Opportunity Crescent Hotels & Resorts is seeking an accomplished and inspiring hospitality leader to serve as General Manager of Grand Bay Hotel San Francisco. Loca...

3h ago

Go to Apply

Senior Database Administrator

Contact Government Services, LLC • San Francisco, CA • 4h ago

IT & Engineering

Senior Database Administrator Employment Type: Full-Time, Mid Level Department: Information Technology Contact Government Services is seeking a Senior Database Administrator to assist with administering all aspects of...

4h ago

Go to Apply

Night Audit ~ Part Time (Friday & Saturday)

Crescent Hotels and Resorts • San Francisco, CA • 4h ago

Finance, Accounting & Banking

Rate: $33.40 USD per hour Description Part-Time Night Auditor The Marker Union Square - San Francisco, CA Schedule: Every Friday & Saturday, 11:00 PM-7:00 AM Compensation: $33.40 per hour The Marker Union Square is l...

4h ago

Go to Apply

Customer Service Associate

Walgreens • Burlingame, CA • 7h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

7h ago

Go to Apply

Project Engineer - Entry Level - Bay Area, CA 2025 - 2026

The Walsh Group • San Francisco, CA • 7h ago

IT & Engineering

OVERVIEW We are currently seeking a Project Engineer for a project in the Bay Area, CA. Are you someone who flourishes on solving problems? Do you leverage data to make decisions and recommendations? Are you excited abou...

7h ago

Go to Apply

Senior Regional Sales Manager

Cornerstone onDemand • San Francisco, CA • 9h ago

Management & Administrative

Cornerstone Workforce AI Sales Executive About the Role Cornerstone is expanding our go to market team with a new Cornerstone Workforce AI Sales Executive, focused on driving commercial success for our emerging Workforce...

9h ago

Go to Apply

Senior Accounting Manager

Robert Half • Oakland, CA • 9h ago

Finance, Accounting & Banking

Description We are looking for an experienced Senior Accounting Manager to lead core accounting operations and support accurate, timely financial reporting in Oakland, California. This role oversees critical close activi...

9h ago

Go to Apply

Enterprise Account Manager, US, RTP CPG Greenfield

Amazon • San Francisco, CA • 9h ago

Management & Administrative

Description Application deadline: Jun 16, 2026 Be part of a team focused on increasing adoption of Amazon Web Services by developing strategic accounts with the Fortune 1000. This is an opportunity to be a driver in AWS'...

9h ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • San Rafael, CA • 9h ago

Retail & Hospitality

179604BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)