Account Representative II
Location:
Lakeland, FL, US, 33815
Requisition ID: 19261
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .
Overview
As part of the Account Services team, the Account Representative is responsible for developing and maintaining the relationship with Brightstar Lottery's Instant Ticket and Fast Play Customers. The Account Representative is a subject matter expert for all game development and product portfolio development. This role assumes ownership of each customer account and all projects and games associated. Additionally, this role communicates Customer needs and changes to internal departments, and vice versa, as part of the game development process. The Account Representative works with assigned Customers throughout the entire development cycle starting from concept to game launch and manages the full cycle, Customer-facing experience for the instant ticket & Fast Play game production.
As a subject matter expert, the Account Representative provides oversight and guidance, coordinates and prioritizes inbound requests as needed, and assists the department management with reporting.
Responsibilities
Functions as a project lead for all games and projects
Partners with assigned Game Planners to develop game specifications
Provides oversight and guidance and participates in training new members of the Account Services team
Coordinates and prioritizes inbound requests, especially in high-volume times
Responsible for providing training and support of other team members
Will act as a subject matter expert for the Account Services team
Assists the department management with reporting as needed
Build and maintain relationship and communication with the customer and internal stakeholders
Develop expertise in instant ticket game play strategy and offer recommendations and solutions to the Customer during the game development process
Participate in meetings and conference calls with Customers, internal stakeholders, and work in partnership with other subject matter experts to solve issues or concerns
Review Customer launch schedules and product portfolio and offer recommendations based on industry trends and performance
Alongside the Account Executive, develop game plans for accounts
Occasionally travels and stays overnight within assigned territory to present information and develop game plans with assigned Customers
Understanding of customer needs and opportunities, as identified through collaboration with Marketing Analytics/Same Store Sales business analytics and category reviews for identification of product opportunities
Leverage Brightstar Lottery innovation to establish advantage. Provide compelling and market-relevant game designs to existing and prospective customers
Drive customer profitability through effective management and utilization of options
Contributes to the development and management of Brightstar's Product Portfolio
Develop project timelines based on the Customer's requested delivery date. Work with internal stakeholders to ensure compliance with the timeline
Monitor games throughout the printing and packaging process for compliance with Customer requirements
Resolve any issues that may arise with press personnel, production management, or other stakeholders
Qualifications
Follow all policies such as Code of Conduct, Confidentiality, Information Security, Environmental Compliance, etc
Bachelor's degree in Business, Sales, Marketing, Finance, Printing, or related field, or equivalent experience required
6+ years of dedicated customer services or account management experience within a related industry or position
3+ years of industry experience in printing, lottery, or manufacturing
Strong skills in time management and project management
Excellent written and verbal communication skills, with intermediate skills in math
Strong skills in Microsoft Excel formulas and calculations
Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat
The ability to create Prize Structures and Guaranteed Low-End Prize Structures (GLEPS) is required
Strong attention to detail and a commitment to quality
A high degree of professionalism and strong work ethic coupled with a sense of responsibility and integrity
Excellent interpersonal skills, dependability and the ability to communicate with all levels in the organization required
Excellent meeting planning, project management, and organizational skills required
Excellent judgment and discretion required in handling highly sensitive and confidential information in a respectful manner
Strong initiative and good judgment are a must
Ability to lead meetings with both customers internal stakeholders
Ability to work under minimal supervision under tight time constraints
Ability to work independently, but also partner as a team player
Must be able to speak clearly and persuasively. Expresses self well in-group or in one-to-one conversations. Possess strong interpersonal skills.
Success Profile
Leading Complexity
Leading People
Leading the Business
Leading Self
LI-MS1
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is$40,887 - $115,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
