Domestic Logistics Customer Service Agent

Expeditors • Hawthorne, CA • 3h ago

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Schedule: Monday-Friday, 8AM-5PM

Scope of Position: Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Transcon department

Major Duties and Responsibilties:

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operating system

Track and trace Transcon files as required

Use Workflows on daily basis

Ensure timely dispatch of shipments and communication to customers.

Interact with our customers in arranging their domestic shipments, meeting customer service standards

Contribute to maintain strong relationships with service providers

Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.

Understand department process flow, constantly looking for areas of improved efficiency

Ensure all customers' standard operating procedures are followed and updated

Meet KPI standards, as per the company procedures

Minimum Qualifications:

High School Degree or equivalent required

Successful candidates must pass a background check

Must be legally authorized to work in the United States

Must not require future sponsorship for employment visa

Fluent in English, both written and verbal

Must have the ability to work overtime in support of the department's needs

Must be able to commute to the city of Hawthorne, CA

Comfortable with numbers and basic mathematical skills

Comfortable working in a professional business environment

Desired Qualifications:

Associates or Undergraduate Degree Preferred

Good computer skills (Word, Excel, and familiarity with PowerPoint)

Ability to multi-task and prioritize throughout the workday while remaining focused and organized

Demonstrated ability to be proactive in thought and action

Strong organizational skills

Analytical with a strong attention to detail

Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Ability to work independently and in a collaborative team environment

Willing to pitch in and help on last minute projects or assist team members

Excellent written, verbal, and interpersonal communication skills

Has a demonstrated strong work ethic, and reliability

Willingness to work overtime as needed

Reporting Structure

Supervisor and Manager

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $19-$28 per hour

Go to Apply

Account Manager - Valet of Operations Orange County Market

Towne • Los Angeles, CA • 6h ago

Management & Administrative

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experience...

6h ago

Go to Apply

Receptionist

Robert Half • Los Angeles, CA • 8h ago

Management & Administrative

Description We are looking for a detail-oriented and personable Receptionist to support daily front-desk operations for a retail environment. This long-term contract opportunity is every Friday and ideal for someone who...

8h ago

Go to Apply

Residuals Business Analyst / Project Manager

Insight Global • Los Angeles, CA • 8h ago

Management & Administrative

Job Description We are seeking an experienced Residuals Business Analyst / Project Manager to support the implementation of a large-scale enterprise residuals solution within the entertainment industry. This role combine...

8h ago

Go to Apply

Regional Account Manager

Reynolds & Reynolds • Los Angeles, CA • 8h ago

Management & Administrative

Professional Full Time Position Description Xzilon, a subsidiary of American Guardian Warranty Services, Inc. (AGWS) and an affiliate of Reynolds and Reynolds, is seeking a Regional Account Manager to join their team. As...

8h ago

Go to Apply

Influencer Affiliate Marketing, Sr. Manager or Director

Robert Half • El Segundo, CA • 8h ago

Management & Administrative

Description We are looking for a strategic marketing leader to expand and elevate our influencer and affiliate programs in South Bay, California. This role will guide creator partnerships across beauty-focused brands, tu...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)