Operations Manager

Amazon • Rialto, CA • 1h ago

Description

Job summary

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements:

Support, mentor, and motivate your salaried and hourly workforce

Lead large-scope projects with site and regional impact

Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

Manage safety, quality, productivity, and customer delivery promises

Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

Stand/walk for up to 12 hours during shifts

Work in an environment where the noise level varies and can be loud

Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

Continuously climb and descend stairs (applies to sites with stairs)

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.

Basic Qualifications

3+ years of employee and performance management experience

Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Experience managing a team of 2+ salaried employees and 70+ indirect employees

Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.

Demonstrated problem solving skills and analytical skills

Excellent customer service skills, communication skills and interpersonal skills

Track record of meeting or exceeding department performance goals

A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.

Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Rialto - 91,000.00 - 136,500.00 USD annually

Amazon

Go to Apply

Share this job

Similar Jobs

Administrative Assistant

Kelly Services • Fontana, CA • 4h ago

Management & Administrative

Administrative Assistant (Short-Term Assignment) Location: Fontana, California Assignment Duration: June 22, 2026 - September 30, 2026 Position Type: Temporary / Short-Term Position Overview We are seeking a detail-orien...

4h ago

Go to Apply

Customer Service Associate

Walgreens • Fontana, CA • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Security Officer Access Gate Attendant

Allied Universal • Ontario, CA • 1d ago

Management & Administrative

As a Security Officer Access Gate Attendant in Ontario, CA , you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Par...

1d ago

Go to Apply

Security Officer Access Control

Allied Universal • Ontario, CA • 2d ago

Management & Administrative

As a Security Officer Access Control in Ontario, CA , you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time...

2d ago

Go to Apply

Project Manager

Southwest Material Handling Inc • Mira Loma, CA • 2d ago

Management & Administrative

PROJECT MANAGER - SYSTEMS Title: Project Manager Job Type: Salary - Exempt Department: Systems Location: Mira Loma, CA Supervisor: Systems Division Manager SUMMARY The Project Manager is responsible for leading customer...

2d ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Upland, CA • 2d ago

Management & Administrative

2d ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Riverside, CA • 2d ago

Management & Administrative

2d ago

Go to Apply

Supervisory Administrative Officer

Veterans Affairs, Veterans Health Administration • Loma Linda, CA • 2d ago

Management & Administrative

Summary An Supervisory Administrative Officer (AO) for Environmental Management Service (EMS) is responsible for the administrative and technical operation of the service. This includes teaching, research, and supervisio...

2d ago

Go to Apply

Technical Recruiter

Aston Carter • Riverside, CA • 2d ago

Management & Administrative

Description Key Responsibilities: Own full-cycle recruiting for technical and professional roles across our growing Engineering, Technical and Corporate departments. Partner with hiring managers to understand production...

2d ago

Go to Apply

Data Entry Specialist

Aston Carter • Ontario, CA • 2d ago

Management & Administrative

Job Title: Customer Satisfaction SpecialistJob Description The Customer Satisfaction Specialist plays a key role in delivering exceptional customer experiences by accurately processing orders, supporting account activiti...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)