IT/Help Desk Support

Title: IT Support Admin Job Type: Hourly Non Exempt

Department: Information Technology Location: Mira Loma, CA

Supervisor: IT Manager

SUMMARY

As the IT/Help Desk Support Admin associate y ou will be responsible for providing support and guidance to users experiencing technical issues related to computer hardware, software and peripherals.

Responsibilities :

The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at managements discretion.

Monitor and respond to incoming requests related to IT issues in a timely manner

Maintain computer systems and act as support if any system goes down including trouble shooting, diagnosing and resolving the issue

Responsible for maintaining PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc) in good working condition

Maintain user PCs, including upgrades and configuration as needed

Assist with onboarding of new users by setting up workstations and configuring equipment based on internal customer needs

Keep inventory of all equipment, software, and license users

Install, configure, and upgrade PC software as needed

Provide reporting of information as requested within the organization

Qualifications

Education/Additional Requirements :

The ideal candidate will have a demonstrated passion for customer service, strong organizational skills and a desire for continued growth within the role. Must be dependable and reliable in addition to:

2+ years of experience in a support role for IT or an Associates degree required; Bachelor's degree in Computer Science, Business Administration, or related field preferred

Proficiency with Microsoft Office 365 and Microsoft SharePoint

Networking - working knowledge of WAN and LAN to address network connectivity issues

Windows Server knowledge

Active Directory knowledge

Vonage Phone System (preferred)

Cybersecurity best practice

Demonstrated ability to multi task and prioritize effectively

Strong analytical skills, attention to detail and ability to problem solve

Strong organizational skills and the ability to be resourceful

Excellent communication skills (written and oral) with the ability to explain technical information in understandable language to nontechnical staff members

Ability to work in a fast paced environment

Excellent customer service skills

We value our Associates and offer competitive wages with great benefits such as:

Medical, dental and vision insurance

Short and long term disability coverage (employer sponsored)

Basic Life insurance (employer sponsored)

Voluntary Life insurance

Flexible spending accounts

401k with a company match of 50% of your contribution (up to 6% of your current salary)

Career development opportunities

And much, much more!

Wage range DOE: $25 to $32

Southwest Material Handling Inc

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IT/Help Desk Support