Account Representative, Strategic Accounts

Nilfisk-Advance • Morgantown, PA • 3h ago

DESCRIPTION

To better serve our internal and external customer base, Nilfisk is seeking an Account Representative to assist our Strategic Account team with the sales development and management of "working" accounts and support of existing "buying" accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Account Representative's primary goal is to support sales development and improve customer experience by creating more efficient workflows from new customer acquisition through to post-sale support. The position will support the Strategic Accounts team by developing and engaging a pre-defined list of strategic account "working" targets to increase sales revenue. They will also help to support Key Strategic Accounts with day-to-day sales administration that may include quote proposals, order troubleshooting, and/or act as a liaison to the Customer Care department. It is a virtual position, however, some time in Brooklyn Park, MN or Morgantown, PA may be required for training and team meetings.

Primary responsibilities include but are not limited to:

Key Account Start-Ups

Coordination of customer requirements (working with customer and sales)

Collaboration w/ Expeditor of shipping requirements

Collaboration w/ Install SME of install requirements.

Communication with the customer

Regularly scheduled startup meetings to discuss upcoming needs, potential requirements, etc., with CS Supervisors & Expeditor w/ optional invitation to Manager & Director

Account Development - Working Accounts

Perform research and discovery on target accounts, in line with Nilfisk Sales Process

Identify key contacts

Determine and execute regular call cadence, in line with marketing-approved campaigns

Record all notes and next steps in SFDC

Account Management - Working Accounts

Act as primary point of contact for account

Conduct strategic business reviews with customer to explore additional revenue opportunities

Provide quote proposals and/or complete RFPs

Collaborate with field sellers (RMs) as necessary to support site visits, demo needs, etc.

Record all notes and next steps in SFDC

Partner with account to ensure all contracts are updated

Customer Support

Check inventory status for open opportunities and expected Purchase Orders

Provide order tracking to customers

Administrative

Generate all customer quotes

Hand off overflow of administrative items to team members as necessary

MINIMUM REQUIREMENTS

EDUCATION:

Bachelor's or Associates degree preferred

EXPERIENCE:

KNOWLEDGE & PERSONAL ATTRIBUTES:

Excellent oral and written communication skills

Excellent organizational skills

Strong strategic planning skills

Team player, able to interact with all functional areas and all organizational levels

Self-starter, highly motivated

Open to feedback and coaching

Must exemplify and embrace Nilfisk Behaviors including:

Act as One Team with One Agenda

Understand Our Customers' business

Act and Expect Forgiveness - don't wait for permission

Try, Learn & Disrupt - The perfect plan doesn't exist

Deliver on your Promise

COMPUTER SKILLS:

Proficiency in Microsoft Office Outlook, Word, PowerPoint and Excel.

Capability to quickly learn new software and systems

Proficient in SFDC, Concur and able to run and evaluate iCube reports (or similar systems with the ability to learn quickly)

TRAVEL:

Expected annual travel at 5%

Let's create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength - as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change fora cleaner future?

About Nilfisk

Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are listed on Nasdaq Copenhagen and a proud member of the United Nations Global Compact.

Benefits

Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.

$67,900.00-$84,850.00

The estimated pay range indicates the expected annualized pay range for this position. It may not include potential bonus incentives such as annual bonus' as well as sales and sales related incentives, or overtime (on eligible positions). The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant exp

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