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Director

Texas Tech University Health Sciences Center - El Paso • El Paso, TX • 1d ago

45044BR

Extended Job Title:

Director

Org Level 1:

Texas Tech Unv Hlth Sci Ctr El Paso

Position Description:

Directs, plans, coordinates and supervises the operation and activities of a specialized unit or small department; develops and implements policies and procedures, administers the budget, organizes tasks and sets priorities. Serves as liaison with university personnel and community at large. Works under general supervision with broad latitude for initiative and independent judgment.

Requisition ID:

45044BR

Travel Required:

Up to 25%

Major/Essential Functions:

Responsible and accountable for the day-to-day front office operations of designated Texas Tech Health El Paso (TTEP) ambulatory clinic. Provide leadership, guidance and direct supervision to the clinic managers, supervisors and other clinical operations staff as directed.

Partner with the senior leadership to establish, track and monitor performance expectations, provide timely communication updates and delegate related tasks/assignments as appropriate.

Assist with defining and documenting performance and productivity standards; identifying and tracking effectiveness; and developing business processes and metrics.

Identify and participate in continuous quality and service improvement initiatives working closely with the Quality Improvement Director.

Participate in policy/protocol development and implementation alongside the Director of Nursing Operations. Ensure updates are communicated in a timely manner.

Ensure clinical employee workflows are standardized and clinical competency checklists are completed in accordance with required deadlines. Review and identify opportunities for clinical staff improvement and/or training gaps. Establish new workflows or modify as necessary.

Assist with, or conduct audits to ensure the delivery of quality patient care. Conduct and monitor internal department audits. Monitor productivity goals for the team, and identify opportunities for improvement.

Anticipate and identify areas of potential compliance vulnerability and risk. Work with appropriate= personnel to develop and implement corrective action plans. Track and monitor improvement.

Oversee health information technology applications, including but not limited to, the Electronic Health Record (EHR) and related training. Lead orientation, onboarding and departmental training for new employees. Create, distribute and present instructional materials (instructor-led, trainee guides, graphics, tutorials, references, tests, presentations, etc.). Monitor and track staff completion and competency.

Oversee human resources activities in collaboration with HR and appropriate departmental leadership. Ensure all personnel policies, regulations, processes and procedures set forth by TTEP and the TTUS are followed; conduct timely annual performance reviews while detailing opportunities for personal growth and develop for staff; serve as primary recruitment and hiring liaise for clinical operations; identify employee performance gaps and consult with HR for performance improvement tools, application, tracking and outcomes. Lead performance management of staff, including and up to termination, in partnership with HR.

Cultivate relationships with cross-functional operational stakeholders and partners across the clinical enterprise and TTEP, to support and enhance team skills and performance.

Travel between clinical sites as required.

Remain current with all licensure, certifications and mandatory compliances and trainings required of this position.

Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.).

Personally, and consistently, demonstrate, display and act in accordance with Texas Tech Health El Paso's Values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Serve as a Value's leader while actively promoting and encouraging staff across the institution.

Perform all other duties as assigned.

Grant Funded?:

Minimum Hire Rate:

Compensation is commensurate upon the qualifications of the individual selected

Pay Basis:

Monthly

Work Location:

El Paso

Preferred Qualifications:

Master's degree in Healthcare administration, business administration, nursing or a related field. 5 years of healthcare management experience (practice management or ambulatory clinic operations preferred).

Proficiency in Athena and Cerner.

Experience managing multi-site ambulatory clinics.

Experience in an academic medicine/health sciences center setting.

Familiarity with TTEP operating policies.

Campus:

HSC - El Paso

Department:

Ob Gyn Dept Elp Genl

Required Attachments:

Cover Letter, Resume / CV, Transcript

Job Type:

Full Time

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group:

First line Managers

Shift:

Day

EEO Statement:

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Required Qualifications:

Bachelor's degree in a related area plus five years of progressively responsible management experience OR

Combination of education and/or years of experience in management to equal a minimum of 9 years.

Does this position work in a research laboratory?:

Jeanne Clery Act:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx .

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