Mortgage Servicing Supervisor

CoVantage Credit Union • Antigo, WI • 4h ago

JOB REQUIREMENTS: In this role, you\'ll lead and support our Mortgage Servicing Specialists, overseeing daily operations across payments, escrow administration, payoffs, and member servicing. You\'ll play a key role in ensuring accurate, timely, and compliant servicing for in-house and secondary market loans while minimizing risk and supporting regulatory and investor requirements. If you enjoy developing others, monitoring performance, and keeping operations running smoothly in a collaborative and flexible environment, we\'d love to have you on our team helping members achieve their mortgage goals. Job Duties: Lead, coach, and develop Mortgage Servicing Specialists, fostering a high-performing, member-focused team through ongoing feedback, training, and performance management Oversee daily mortgage servicing operations including payments, escrow administration, payoffs, and member servicing to ensure accuracy, timeliness, and compliance Monitor workflows, system queues, and quality control measures to minimize operational risk and ensure adherence to regulatory, audit, and investor requirements Serve as a subject matter expert and escalation point for complex servicing issues, member concerns, and exception resolution Ensure proper documentation, reporting, and compliance with mortgage servicing policies, procedures, and applicable federal, state, and secondary market guidelines Collaborate with internal teams, investors, auditors, and vendors to support efficient operations and deliver a consistent, high-quality member experience Identify opportunities for process improvements and lead initiatives that enhance efficiency, compliance, and overall servicing performance ** OTHER EXPERIENCE AND QUALIFICATIONS: Associate\'s Degree in a related field or a minimum of 4 years of experience in mortgage servicing, loan servicing, or a similar role Demonstrated experience in mortgage servicing within a financial institution, including handling complex servicing issues, exceptions, and member escalations Working knowledge of mortgage servicing functions, regulations, and investor guidelines (e.g., escrow, payments, secondary market requirements) Proven ability to oversee workflows, controls, and staff in a lending or mortgage servicing environment Strong communication, organizational, and problem-solving skills, with the ability to manage multiple priorities and work accurately under pressure Proficiency in Microsoft Office and Windows applications; strong attention to detail and documentation accuracy required ** APPLICATION INSTRUCTIONS: Apply Online: www.covantagecu.org/careers

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