Senior User Experience Designer (Information Technology Executive 1)
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Senior User Experience Designer (Information Technology Executive 1)
Salary
$88,235.00 - $134,162.00 Annually
Location
Dauphin County, PA
Job Type
Non-Civil Service Permanent Full-time
Job Number
N-2026-50975
Department
Executive Offices
Division
EX OA Cmwl Off Dgtl Exp PA
Opening Date
06/05/2026
Closing Date
6/9/2026 11:59 PM Eastern
Job Code
01721
Position Number
50686084
Union
Non-Union
Bargaining Unit
A3
Pay Group
ST10
Bureau / Division Code
00812005
Bureau / Division
Office of Digital Experience
Worksite Address
607 South Drive
City
Harrisburg, Pennsylvania
Zip Code
17120
Contact Name
Stephen Gagliardi
Contact Email
sgagliardi@pa.gov
Description
Benefits
Questions
THE POSITION
Step into a lead role as a Senior User Experience Designer with the Office of Digital Experience. This position gives you the chance to help create clear and accessible services for residents and staff across the Commonwealth. Take advantage of this unique opportunity to improve statewide services, make real experiences better, and support modern government through strong design!
DESCRIPTION OF WORK
This senior role gives you the chance to improve important services that many people in Pennsylvania use every day. In this job, you will be guiding major design decisions, supporting the growth of the design system, and working closely with product, engineering, and agency teams. As a Senior User Experience Designer, you will perform the following duties:
Design Strategy:Define project design approaches that support multi-system services and user needs
Service Design:Lead interaction flows, user journeys, proto@types, and cross channel service improvements
Testing Leadership:Develop testing plans and evaluation studies that guide product decisions
System Governance:Manage design system standards, documentation, and accessibility guidance
Team Mentoring:Support designers through feedback, coaching, and shared design practices
Cross Team Coordination:Build strong working relationships across teams and agencies to advance user centered design practices
Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50686084)
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Ten years of professional information technology experience;or
Six years of professional information technology experience and a bachelor's degree;or
An equivalent combination of experience and training.
Additional Requirements:
You must have five or more years of experience documenting design rationale, such as explaining key decisions, tradeoffs, or design assumptions.
You must have five or more years of experience creating end-to-end interaction design work with multi-step workflows or user journeys.
You must have three or more years of experience using Figma to produce interaction designs, proto@types, or user flows.
You must have three or more years of experience creating or managing design assets in Figma, such as components, variants, or tokens.
You must have one or more years of experience contributing to or maintaining an enterprise design system.
You must be willing and able to travel as needed to support team, project, or stakeholder engagement.
You must be able to perform essential job functions.
Preferred Qualifications (not required):
Experience designing for large, complex ecosystems such as government, healthcare, education, or enterprise environments
Experience in service design, systems design, or multi-channel experience design
Experience working within agile or hybrid delivery environments, including backlog refinement and release planning
Legal Requirements:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
You must pass a background investigation.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental a pplication questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
How much full-time professional information technology experience do you possess?
6 years or more
5 but less than 6 years
4 but less than 5 years
3 but less than 4 years
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
How much graduate coursework have you completed in information technology, computer science, or mathematics? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org"target=_blank") and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
60 credits or more
30 but less than 60 credits
Less than 30 credits
None
04
Additional Requirement -Do you have five or more years of experience documenting design rationale, such as explaining key decisions, tradeoffs, or design assumptions?
Yes
No
05
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
06
Additional Requirement -Do you have five or more years of experience creating end-to-end interaction design work with multi-step workflows or user journeys?
Yes
No
07
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
08
Additional Requirement -Do you have three or more years of experience using Figma to produce interaction designs, proto@types, or user flows?
Yes
No
09
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
10
Additional Requirement -Do you have three or more years of experience creating or managing design assets in Figma, such as components, variants, or tokens?
Yes
No
11
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
12
Additional Requirement -Do you have one or more years of experience contributing to or maintaining an enterprise design system?
Yes
No
13
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
14
Additional Requirement -Are you willing and able to travel as needed to support team, project, or stakeholder engagement?
Yes
No
15
Preferred Qualification -Do you have experience designing for large, complex ecosystems such as government, healthcare, education, or enterprise environments?
Yes
No
16
Preferred Qualification -Do you have experience in service design, systems design, or multi-channel experience design?
Yes
No
17
Preferred Qualification -Do you have experience working within agile or hybrid delivery environments, including backlog refinement and release planning?
Yes
No
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
