Service Account Manager Associate

UnitedHealth Group • Draper, UT • 2h ago

Requisition number: 2357502

Job category: Customer Services

This position is Onsite. Our office is located at 12921 S Vista Station Blvd, Ste 200, Draper, UT, 84020.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As a Service Account Manager Associate the duties include those being responsible for providing process and operational support to the functions within Business Operations Family. This position will also be responsible for quality reporting, analysis, and audits, and for developing plans and programs to support continuous quality improvement using applicable tools.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 3:30 pm. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training, and the hours will be during normal business hours.

Primary Responsibilities:

Open and sort incoming mail

Post contributions and other transactions to accounts

Process checks for deposit

Image and send work to processing vendor

Research and resolve moderate to complex customer issues

Process requests regarding stop payment

Process requests regarding ACH and Bill Pay transactions

Seek out process improvements and write procedures

Provide exceptional customer service in a fast-paced environment while dealing with sensitive information

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED

Must be 18 years of age OR older

Experience with Microsoft Office, including Microsoft Excel (sort, filter, edit,) and Microsoft Outlook (scheduling calls)

Proficient with data entry; keyboarding and ten-key by touch

Experience with working in multiple programs simultaneously while maintaining accuracy and attention to multiple processes

Ability to work Monday - Friday, 7:00 am - 3:30 pm

Ability to work full-time onsite at 12921 S Vista Station Blvd, Ste 200, Draper, UT, 84020

Preferred Qualifications:

Experience in working with Health Savings Accounts

Basic understanding of HIPAA

Soft Skills:

Ability to think analytically when confronted with unusual situations or requests

Detail orientated and accurate with the ability to meet high volume targets within established deadlines

Strong verbal and written communication skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED

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