Back to Jobs search

Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required

General Dynamics Information Technology • Washington, DC • 3h ago

Req ID: RQ221736

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: Other

Job Family: Technical Support Services

Skills:

Microsoft Office,Service Desk (Inactive),Ticketing Systems

Certifications:

ITIL Foundation - ITIL - ITIL, CompTIA - Security+ - CompTIA - CompTIA, Azure Fundamentals (AZ-900) - Microsoft - Microsoft

Experience:

4 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.

The work shif t is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite

The work location is near Gallery Place Metro station or Metro Center in Washington, DC.

HOW JOB TITLE WILL MAKE AN IMPACT

The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.

WHAT YOU'LL NEED TO SUCCEED

The applicant must have a technical background

Experience working on service desk teams supporting IT services (Desired)

Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc... (Desired)

The ability to resolve technical and other @types of issues with little oversight

Strong oral and written communications skills

Technical certifications (Desired)

3 years relevant experience with an Associates degree or in lieu of a degree is acceptable

Technical degree preferred

Contract requires US Citizenship and the candidate must be able to obtain a public trust.

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $25.63 - $32.06. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Similar Jobs

Anti-Tamper / Critical Program Information (AT/CPI) SME (Operations Research Analyst 4) 28857

Huntington Ingalls Industries • Arlington, VA • 2h ago

Management & Administrative

Requisition Number: 28857 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $115,198.00 - $175,000.00 Security Clearance: TS/SCI Level of Experience: Mid HI This opportunity re...

2h ago

Go to Apply

Associate Director, Customer Account Manager - Missile Defense Agency

RTX Corporation • Arlington, VA • 3h ago

Management & Administrative

Date Posted: 2026-06-04 Country: United States of America Location: US-AL-HUNTSVILLE-401 ~ 401 Jan Davis Dr NW ~ JAN DAVIS 401 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Act...

3h ago

Go to Apply

Intelligence Reports Officer (5854)

Three Saints Bay • Arlington, VA • 3h ago

Management & Administrative

Intelligence Reports Officer (5854) Location Arlington, VA Job Code 5854 of Openings 1 Apply Now ( https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=GATEWAYVENT&cws=55&rid=5854 ) Eagle Harbor, L...

3h ago

Go to Apply

Group Leader, Rapid Digital Prototyping

The MITRE Corporation • Mclean, VA • 3h ago

Management & Administrative

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges-and we're committed to the long-t...

3h ago

Go to Apply

Information System Security Officer (ISSO)

CACI International • Washington, DC • 6h ago

Management & Administrative

Job Title: Information System Security Officer (ISSO) Job Category: Security Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10%...

6h ago

Go to Apply

Senior Manager, Lifecycle & Partner Marketing

Marriott • Bethesda, MD • 6h ago

Management & Administrative

Additional Information Job Number 26068599 Job Category Sales & Marketing Location 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814 VIEW ON MAP ( https://www.google.com/maps?q=7750%20Wisconsin%20Ave%2C%20...

6h ago

Go to Apply

Field Operations Manager

Somatus • Woodbridge, VA • 8h ago

Management & Administrative

How We Show Up for Our Patients: How We Show Up for Our Patients: As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the count...

8h ago

Go to Apply

Security Operations Manager

MAXIMUS • Washington, DC • 8h ago

Management & Administrative

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government syst...

8h ago

Go to Apply

Senior Manager Network Operations

Capital One • Mclean, VA • 8h ago

Management & Administrative

Senior Manager Network Operations As the Senior Manager of Network Operations, you will spearhead a high-performing team responsible for the standardization, modernization, and governance of our network program documenta...

8h ago

Go to Apply

Platform Operations Manager

Leidos • Bethesda, MD • 9h ago

Management & Administrative

Description Leidos is excited to present an opportunity for a TS/SCI-cleared Platform Operations Manager to join a high-impact team driving the design, development, and deployment of a modern technology stack supporting...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)