Overview

As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.

It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?

Showing Up Somatus Strong

We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:

Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.

Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.

Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients' lives or our partners' best interests.

Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.

Tenacity: We see challenges as opportunities for growth and improvement - especially when new solutions will make a difference for our patients and partners.

Showing Up for You

We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:

Subsidized, personal healthcare coverage (medical, dental vision)

Accrual of 3 weeks' Vacation (PTO)

Professional Development, CEU, and Tuition Reimbursement

Curated Wellness Benefits supporting teammates physical and mental well-being

Community engagement opportunities

And more!

We are seeking a proactive and detail-oriented Shared Services Operations Manager to lead central operations teams in alignment with our strategic goals, company standards, and policies. In this role, you will lead non-clinical teams to drive process integration, optimize workflows for our Central Operations population health operations, and utilize data-driven insights to improve patient outcomes. This role will lead cross-functional teams to improve patient care efficiency, leverage technology to optimize processes, and ensure adherence to best practices.

Responsibilities

Essential Duties and Responsibilities:

Lead central operations teams in alignment with company standards, policies, and strategic goals.

Supports or managesdepartment forecasting, change management and member eligibility mapping.

Understands and utilizes business intelligence reports/tools to manage business operations

Leading weekly/monthly meetings, scheduling, auditing employee KPI's

Review, manage and coordinate case assignments with care teams for identified patient populations.

Assigns overflow of tasks as needed.

Evaluate and help to transform workflows for clinical and non-clinical functions supporting population health operations

Lead teams of non-clinical teammates supporting shared service operations for population health clients

Manage operational budgets, contribute to financial planning for population health shared services functions

Execute innovation initiatives to make population health operations more efficient (ex. - automation), and allow teammates to operate at "top of license"

Lead efforts to progress teammate culture

Drive integration of processes across supporting shared services functions

Manages staff adherence to Somatus workflows, protocols, best practices, and documentation expectations via documentation and call audits.

Qualifications

Required Education and Experience:

Bachelor's in health/business or relevant field preferred

Minimum of 3-5 years of leadership experience directly overseeing clinical and/or non-clinical teams.

Ability to lead teams through workflow transformations and the adoption of new technologies (e.g., automation and AI-driven tools).

Proven experience using business intelligence (BI) tools and data metrics (e.g., productivity data, budgets) to drive operational decision-making.

Knowledge, Skills, and Abilities:

Strong interpersonal and customer service skills required to communicate with teammates, patients, family members, physicians, and other health care providers, as well as other colleagues.

Must possess strong problem-solving abilities and analytical skills.

Deep understanding of value-based care models, patient population stratification, and clinical/non-clinical workflow optimization.

Utilizes critical thinking and good judgement in performance of tasks.

Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth workflow.

Intermediate skills with Microsoft applications which may include Word, Excel, PowerPoint, and other web-based applications. May produce complex documents, perform analysis, and maintain databases.

Knowledge of workforce planning, including member eligibility mapping and caseload distribution.

Positive and inspiring team leadership style to drive outcomes while driving a culture of excellence by keeping team members engaged.

Knowledge and experience to coach team members to empower patients in self-management and shared decision making.

Ability to travel to HQ as needed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any @type will not be tolerated.

Somatus

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