Back to Jobs search

BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

State of Arizona • Apache Junction, AZ • 1d ago

Job No: 541337

Work Type: Full-time

Location: APACHE JUNCTION

Categories: Administrative Support/Customer Service

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Job Location:

Division of Benefits and Medical Eligibility (DBME)

Family Assistance Administration (FAA)

Apache Junction Field Office

11518 E. Apache Trl., Ste 114, Apache Junction, AZ 85120

Posting Details:

Salary: $18.6159 / Hourly

Grade: 18

Closing Date: June 11, 2026

This is a temporary position with the State of Arizona, Department of Economic Security, not to exceed 1,500 hours by December 31, 2026. Temporary positions are befefit eligible and receive pay for State observed holidays.

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here (https://www.youtube.com/watch?v=Nik5MiXqOV8) to view 'Our DES' video. Come Join the DES Team!

If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.

As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced environment, and can provide quality interaction and communication with our clients. This is an in-person, on site-position.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

? You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone.

? You will be attending paid classroom training with on the job training (learning by doing).

? Provide excellent customer service by phone to individuals and families facing challenging and personal situations.

? Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.

? While talking to the individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens.

? Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

? Customer service practices.

? Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.

Skills in:

? Professional written and verbal communication.

? Customer friendly, empathetic and patient.

? Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.

? Core math skills, including but not limited to, addition, subtraction, multiplication and division.

Ability to:

? Evaluate and make appropriate decisions (or determinations).

? Access, maintain, review and interpret information.

? Work independently as well as interacting with others on a team.

? Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

Selective Preference(s):

The ideal candidate for this position will have:

? One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.

? A High School Diploma or GED.

Pre-Employment Requirements:

? If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

? Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.

? All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical, dental, life, and short-term disability insurance plans

Participation in the Arizona State Retirement System (ASRS) and long-term disability plans

10 paid holidays per year

Deferred compensation plan

Wellness plans

Infant at Work Program

Rideshare and Public Transit Subsidy

Career Advancement & Employee Development Opportunities

Retirement :

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Norma Pina at (480) 952-7560 or npina@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Norma Pina at (480) 952-7560 or npina@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer

Similar Jobs

Registered Behavior Technician ($22 - $25 per hour)

Maxim Healthcare • Mesa, AZ • 3h ago

IT & Engineering

Hourly Pay: $22 - $25 DOE Maxim Healthcare is hiring for a Registered Behavioral Technician to work one-one-one children and/or adults with Autism Spectrum Disorder and similar developmental delays and behavioral health...

3h ago

Go to Apply

Registered Behavior Technician ($22 - $25 per hour)

Maxim Healthcare • Gilbert, AZ • 3h ago

IT & Engineering

3h ago

Go to Apply

Advanced Manufacturing Engineer II - Advanced Product Quality Planning Engineer

Honeywell Aerospace • Tempe, AZ • 1d ago

IT & Engineering

As an Advanced Manufacturing Engineer II - Advanced Product Quality Planning Engineer here at Honeywell Aerospace Technologies, you will play a crucial role in ensuring the highest standards of quality in our product dev...

1d ago

Go to Apply

Electrical Apprentice

Aerotek • Mesa, AZ • 1d ago

IT & Engineering

Job Title: Electrician Pay: $28 (for 1-3 years) and (3-5) $32/hr But open to super entry level Electricians at $22/hr Why work for us? Indoor climate controlled environment Room to move up within the company Great Benefi...

1d ago

Go to Apply

Electrical Assembler Up To 38/hr

Aerotek • Chandler, AZ • 1d ago

IT & Engineering

Job Title: Electrical Assembler Pay up to $38/hr Central Phoenix Indoor/Climate Controlled Environment Great Benefits Weekly Pay Room to move up within company Job Description The Electrical Assembler builds, wires, and...

1d ago

Go to Apply

Data Scientist Engineer - SFL Scientific

Deloitte • Tempe, AZ • 2d ago

IT & Engineering

Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformational initiatives. From strategy to execution, this team delivers integrated, end-to-end support and ad...

2d ago

Go to Apply

Power BI Developer

PDS Tech Commercial • Scottsdale, AZ • 2d ago

IT & Engineering

Build Scalable Analytics Solutions That Drive Decision-Making as a Power BI Developer with PDS Tech! Location: Scottsdale, AZ - work is Hybrid (2 days onsite / 3 days remote) so MUST be local Start: ASAP Contract Length:...

2d ago

Go to Apply

Principal Manufacturing Engineer

West Pharmaceutical Services • Scottsdale, AZ • 2d ago

IT & Engineering

Principal Manufacturing Engineer Requisition ID: 74284 Date: Jun 4, 2026 Location: Scottsdale, AZ, US, 85260 Department: Engineering Description: At West, we're a dedicated team that is connected by a purpose to improve...

2d ago

Go to Apply

FT - Engineer - Westin Tempe

Crescent Hotels and Resorts • Tempe, AZ • 2d ago

IT & Engineering

Description The Westin Tempe is looking for a FT - Engineer to join our amazing Engineering Team! **Hours/Shifts - AM/PM availability - including weekends and holidays Summary of Benefits** Team Member and Family Room Di...

2d ago

Go to Apply

HSM Engineer

ManpowerGroup • Chandler, AZ • 2d ago

IT & Engineering

Our client, a leader in secure cryptographic solutions, is seeking a HSM Engineer to join their team. As a HSM Engineer, you will be part of the Security Infrastructure Department supporting cryptographic operations and...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)