Company :
Highmark Inc.
Job Description :
JOB SUMMARY
This role is pivotal in supporting the organization's corporate transformation and strategic planning by analyzing industry trends, competitive intelligence, and developing strategic options for executive management. The incumbent will lead the end-to-end development and execution of outbound call strategies, collaborating with the Marketing Department and Health Plan Operations partners. The role will be responsible for contributing to Federal Markets marketing materials and member communications to enhance member satisfaction and retention, managing member surveys utilizing Qualtrics, and handling various ad-hoc strategic initiatives. Success in this role requires demonstrated expertise in federal markets, specifically Medicare/ACA/DSNP, proficiency in survey development, and a strong background in member-focused communication.
This is a hybrid based role based at any of the Highmark Locations. Onsite 3 days a week. T, W, TH.
ESSENTIAL RESPONSIBILITIES
Identify trends and issues that are shaping the industry and markets in which the company operates.
Monitor and analyze competitor data to recognize and articulate important events and trends.
Analyze and evaluate pertinent data and advise management of implications for the Organization.
Formulate strategic and public policy options in response to environmental forces.
Develop studies, analyses and presentations documenting industry trends, competitor activities, etc. for various internal and external audiences.
Support development and continual tracking of core assumptions impacting strategic objectives.
Propose and develop improvements to existing processes that align with the goals and objectives of the department and company. Establish quality control processes around all work, analysis, and models. Continually enhance their company and industry knowledge to apply appropriate reasonableness checks
Support strategic planning processes.
Manage the strategic planning calendar including the scheduling of all executive-level meetings.
Prepare all materials in support of enterprise planning process.
Plan large-scale, off-site meetings in support of strategic planning
Support the monitoring of project activity (within or across functional areas) of a complex nature requiring multiple resources.
Manage the development and maintenance of departmental databases and periodical reports.
Assist in the identification and implementation of continual process improvements to the planning process.
Collaborate with internal and external vendors to design and implement annual communication campaigns.
Manage ongoing updates to the department website including acting as the liaison with external web developers.
Support design and distribution of plan communication materials.
Support development of business unit-specific communications throughout the year.
Develop communication materials targeting specific employee populations.
Complete project work as assigned.
Develop, maintain and monitor basic project plans and deliverables.
Liaison with various business units as determined by manager for specific projects.
Resolve problems including identifying and recommending creative solutions.
Other duties as assigned or requested.
EDUCATION
Required
Bachelor's Degree in Business, Healthcare or related field, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Preferred
None
EXPERIENCE
Required
2 years of experience in a Business or Business Research-related role, with experience in advanced use of the web, research databases, and literature searches to synthesize data and conduct analysis
Preferred
Advanced level computer skills, including Internet navigation, Microsoft Office (Word, PowerPoint, Excel, and Outlook), SharePoint and Adobe Acrobat
2 years of experience experience working knowledge of the healthcare industry
SKILLS
Proficiency using report writers and query tools
Excellent verbal and written communication skills
?Effective time-management skills to effectively complete ongoing projects in balance with daily responsibilities
Integrity in the discreet handling of confidential information and professionalism in responding to "customers" of the area
Thorough understanding of the health care industry
Ability to work with little or no supervision, meet deadlines, prioritize assignments, provide recommendations and effectively communicate updates
Exceptional written and oral communication skills
Solid research, analytical, critical thinking and creative problem solving skills
Broad range of general business knowledge and experience
Ability to work independently and develop analytical assessments of strategic issues of importance to the company and its future direction
Working knowledge of strategic planning, including terminology, the planning process, strategic intelligence and strategic plan communication
Language (Other than English)
None
Travel
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-Based
Teaches / trains others regularly
Does Not Apply
Travel regularly from the office to various work sites or from site-to-site
Does Not Apply
Works primarily out-of-the office selling products/services (sales employees)
Does Not Apply
Physical work site required
Yes
Lifting: up to 10 pounds
Frequently
Lifting: 10 to 25 pounds
Rarely
Lifting: 25 to 50 pounds
Does Not Apply
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J282095
