Customer Service Representative

Robert Half • Emmaus, PA • 1h ago

Description

Robert Half is seeking a professional and customer-focused Customer Service Representative with experience handling a high volume of inbound and outbound calls. In this role, you will serve as the first point of contact for customers, providing prompt, accurate, and courteous support while managing a fast-paced call environment. The ideal candidate is calm under pressure, solutions-oriented, and committed to delivering an excellent customer experience.

Key Responsibilities:

Manage a high volume of inbound and outbound customer calls daily

Respond to customer inquiries regarding products, services, orders, billing, or account issues

Resolve customer concerns efficiently while maintaining professionalism and empathy

Accurately document customer interactions in CRM or internal systems

Escalate complex issues to the appropriate department when needed

Meet or exceed service metrics, including call volume, response time, and resolution goals

Maintain up-to-date knowledge of company products, services, and policies

Support additional administrative or customer service tasks as assigned

Requirements

Qualifications:

1+ years of customer service experience in a high-volume call center or fast-paced phone-based environment

Strong verbal and written communication skills

Proven ability to multitask and navigate multiple systems while speaking with customers

Excellent problem-solving and conflict-resolution skills

Proficiency with CRM software, Microsoft Office, and data entry

Strong attention to detail and ability to remain organized in a fast-paced setting

High school diploma or equivalent required; additional education is a plus

Apply online today!

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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