Customer Service Representative

Veolia North America • King Of Prussia, PA • 1h ago

Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions!

Working as part of a dedicated team of customer experience, sales, and compliance professionals, you'll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. You'll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.

Primary Responsibilities (Essential Functions):

· Responsible for managing and identifying customers' needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution.

· Actively manage multiple customers assigned to the team member's roster including communications and logistical activities; prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing. · Partner with Sales team to increase revenue growth of assigned account roster, including performing various sales-related activities to support account roster.

· Coordinate with cross functional teams to assign tasks to the correct departments. · Maintain thorough and updated customer records. · Prepare client profiles by gathering information and assign codes using basic knowledge of MSDS and hazardous waste coding and disposal requirements.

· Responsible for all case management tied to the team member's assigned accounts.

· Conduct research and work cross functionally to resolve or escalate problems.

· Regularly review, analyze, and prepare reports on the status of customers' orders.

· Conduct proactive calls to ensure ongoing communication with existing customers. · Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services.

· Perform other reasonably related tasks as assigned by management.

Qualifications:

Basic Required Qualifications:

· Bachelor's degree OR High School diploma/GED coupled with 2+ years of experience in customer service role.

· Experience with Microsoft Office software (Word, Excel, PowerPoint, and Outlook).

· Strong level of Customer Service acumen.

· Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce.

· Highly developed verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening

· Ability to manage several tasks simultaneously and meet deadlines.

Preferred Qualifications:

· Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations. · Knowledge of Salesforce, Ariba, or Oracle systems. · Experience administering and reviewing service contracts.

· Ability to lead account-specific projects.

· Bachelor's degree in chemistry, environmental studies or biology.

Physical and Mental Demands

· Must be able to regularly access and use general office equipment including phones, computers, copiers, etc.

· Must be able to work in a busy, often distracting work environment that is generally climate controlled.

· Must be able to lift up to 20 pounds unassisted on an occasional basis.

· Must be able to sit for long periods of time.

· Must be able to stand or walk for long periods of time.

Go to Apply

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