Customer Service Representative

Sila Services • Cherry Hill, NJ • 1h ago

Allied Experts - Cherry Hill, NJ

Join a Team That Makes a Difference

At Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We're looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment.

This is more than just answering phones - it's an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you.

We don't just offer jobs-we build careers. Here's why you'll love being part of our team:

Great Compensation! Compensation includes hourly pay plus incentives per lead set and run.

Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.

Paid Time Off

401(k) Plan with Company Match

Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.

Training and Development Opportunities: We're committed to your professional growth and provide ongoing training.

Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you're on track and rewarded for your hard work.

What You'll Do

Convert incoming customer calls into booked service appointments

Make outbound calls to existing customers to schedule appointments and follow up on service needs

Deliver exceptional customer service while promoting Allied Experts' services and solutions

Resolve customer concerns professionally and efficiently

Maintain accurate customer records and update information in company databases

Communicate effectively with dispatch and management teams to ensure a seamless customer experience

Participate in ongoing training and professional development opportunities

Meet performance goals in a fast-paced, metrics-driven environment

What We're Looking For

Previous customer service, call center, or dispatch experience preferred

Strong communication and active listening skills

Comfortable handling both inbound and outbound calls

Sales experience or the ability to confidently recommend services is a plus

Strong multitasking and organizational abilities

Attention to detail and accuracy in data entry

Ability to remain professional and positive in a fast-paced environment

Self-motivated with a strong work ethic and team-first attitude

Experience with ServiceTitan is preferred but not required

Why Join Allied Experts?

Supportive team-oriented culture

Paid training and opportunities for professional growth

Stable, full-time opportunity with a growing company

Fast-paced environment where your contributions make an impact

Opportunity to develop customer service, communication, and sales skills

Work Environment

This position operates in a professional office setting and routinely uses computers, phones, and scheduling software. Allied Experts values professionalism, integrity, teamwork, and dependable service.

Schedule

This is a full-time position with a consistent schedule and opportunities for growth within the company.

Go to Apply

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