Customer Service Representative

Robert Half • Hauppauge, NY • 1h ago

Description We are looking for a Customer Service Representative to support customer accounts and daily administrative operations for a manufacturing organization in Hauppauge, New York. This Long-term Contract position is ideal for someone who can balance responsive customer communication with strong coordination across sales, management, and internal support teams. The role focuses on keeping order activity accurate, addressing customer requests promptly, and helping maintain a smooth office environment.

Responsibilities:

Maintain customer-facing portals by updating order information, timing changes, access credentials, and other account-related details as needed.

Monitor online order activity each day, resolve exceptions, and process actions such as reallocations, expedited requests, cancellations, and return-related documentation.

Analyze open order reports, respond to schedule adjustment requests, and communicate appropriate next steps to customers and internal stakeholders.

Review product availability issues and coordinate with purchasing contacts and vendors to help accelerate material flow when shortages arise.

Adjust sales order timing for approved rush requests and ensure revised delivery expectations are properly communicated.

Provide requested shipping and quality documents, including certificates and packing records, to customers in a timely manner.

Examine customer-specific orders prior to shipment, complete required surveys or forms, and share important account updates with the sales team.

Support general office operations by preparing correspondence, arranging employee travel, tracking routine administrative needs, and assisting with additional assignments from management. Requirements - Experience in customer service, order support, or administrative coordination within a business environment that values attention to detail.

Ability to manage multiple priorities while maintaining accuracy in reports, documentation, and customer communications.

Strong written and verbal communication skills with a service-oriented approach to internal and external interactions.

Comfortable working with web-based customer portals, order systems, and standard office software applications.

Capable of handling back-office support tasks, including document preparation, travel coordination, and general office administration.

Sound judgment when responding to schedule changes, shipment questions, and time-sensitive customer requests.

Familiarity with smartphones and common workplace technology used for communication and daily task management. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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