Position Title:Assistant Director of Student Conduct and Care
Job Group:Professional & Scientific
Required Minimum Qualifications:Bachelor's degree and 5 years of related experience
Job Description:
Iowa State University Residence Life is seeking a qualified Assistant Director of Student Conduct and Care (Assistant Director Student Services) to provide leadership and oversight for residential student conduct and student care processes.
The Department of Residence is one of the largest non-academic departments on campus. Our residence life, facilities, administrative, business, marketing, conference and technology staff work to ensure a supportive learning and social environment where students can thrive as they pursue their Iowa State adventure.
This role manages the full conduct process, including case review, assignment, and adjudication of complex and high-impact cases. The position serves as a primary administrator for the Maxient system, ensures compliance with institutional and federal guidelines, and oversees processes such as conduct appeals and reporting.
The Assistant Director also coordinates care and support for students of concern, partners with campus offices, and provides training to staff on conduct, crisis response, and student support practices. The role participates in the Residence Life leadership duty rotation.
Example of Duties
Manage the full lifecycle of residential conduct cases, including intake, review, and assignment.
Serve as a hearing officer for high-level, sensitive, or complex cases, including those involving safety concerns, bias incidents, repeated violations, or cases with potential for high-impact sanctions.
Ensure conduct processes align with institutional policies, federal guidelines, and best practices in higher education and campus housing.
Maintain accurate and timely case records using the department's conduct management system.
Analyze conduct trends and provide data-driven insights to inform policy, training, and community development efforts.
Serve as a high-level user for the Department of Residence in the Maxient database system, responsible for annual system review, maintaining user access, and coordinating with campus partners for system updates.
Provide outreach, support, and referrals for students experiencing personal, academic, or mental health challenges.
Serve as a key liaison between the Department of Residence and campus care teams, including relevant behavioral intervention teams, Student Counseling Services, and the Dean of Students Office.
Preferred Qualifications:
Master's degree in Higher Education, Student Affairs, Counseling, or related field
Experience with student conduct systems and behavioral intervention processes
Experience using Maxient or similar case management systems
Strong skills in crisis response, conflict resolution, and student support
Experience training and supporting professional and student staff
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
Application Instructions:To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following:
Resume/Curriculum Vitae
Letter of Application/Cover Letter
Why Choose Iowa State University?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation, holiday, and sick time and leave plans
Onsite childcare (Ames, Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485.
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS809
Original Posting Date: May 28, 2026
Posting Close Date:June 11, 2026
Job Requisition Number:R19269
Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu.
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive?land-grant?mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university's verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu.
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
