Inside Sales Manager, Personal Lines
Role Overview
The Inside Sales Manager is a key leader within VIU's Personal Lines Customer Call Contact Center, responsible for developing, coaching, and leading a team of sales producers to achieve monthly sales goals and drive new business growth. This role combines hands-on leadership with strategic sales planning, creating a high-performance culture through coaching, competitive incentive programs, and accountability. The Inside Sales Manager works closely with team members to enhance their skills, monitors KPIs to track performance, drive OKR's and partners with recruiting to build a talented sales team. Success in this role requires proven sales leadership experience, strong coaching abilities, competitive drive, and the ability to thrive in a fast-paced, growth-oriented environment.
Role Responsibilities
Adherence to 5 Leadership Expectation Daily
Be Intentionally Enthusiastic
Discuss development with all associates monthly
Know the systems better than team
Review previous day's results and address outliers
Spend more time with team than on other stuff- 4hrs per day
Lead, coach, and mentor a team of 15-20 Personal Lines sales producers to achieve and exceed monthly sales targets
Day to day management of contact center by following contact center principles and best practices established by the business.
Develop and implement creative sales strategies, programs, and initiatives to drive new business opportunities and revenue growth
Build, monitor, and analyze KPIs aligned with monthly sales goals and individual producer performance
Drive team and department results through creation, management and accountability of OKR's
Conduct regular one-on-one coaching sessions, call reviews, and performance feedback to develop sales skills and close technique
Deliver performance reviews and provide ongoing development plans for direct reports
Partner with recruiting team to identify, interview, and hire new sales team members
Monitor proper headcount and capacity planning to meet forecasted sales goals
Foster a culture of accountability, competition, and continuous improvement within the sales team
Maintain well-organized follow-up processes and ensure team adherence to sales workflows and CRM standards
Collaborate with cross-functional teams to leverage internal resources and support customer needs
Drive team engagement and retention through effective leadership, recognition, and career development
Key Leadership Competencies
Know the Business - Uses knowledge of market, industry, and company trends to set priorities.
Drive Results - Offers suggestions to reduce costs, improve quality or revenue.
Be Agile - Guides others in preparing and responding to change while adjusting for varying demands.
Think Strategically - Identifies and resolves strategic challenges
Communicate with Impact - Creates and environment with open and direct and respectful communication
Foster Boundaryless Collaborations - Proactively helps and involves others
Champion Talent - Prioritizes attracting and developing talent that reflects a broad range of perspectives and experiences
Qualifications
Education
High school diploma or equivalent required
Bachelor's degree in Business, Communications, or related field preferred
3-5 years of insurance industry experience (Personal Lines preferred)
5+ years of sales or service management experience in a call center or inside sales environment
Proven leadership background in a sales environment with ability to develop, mentor, and empower teams
Demonstrated track record of achieving or exceeding sales goals and driving team performance
Experience creating and managing sales incentive programs and competitive contests
Strong organizational skills with attention to detail and well-established follow-up processes
Excellent written and verbal communication skills
Self-starter with entrepreneurial spirit and desire to grow the business
Ability to work in a fast-paced, rapidly growing organization
Experience with CRM systems and sales performance tracking tools
Background in coaching sales techniques including needs-based selling, objection handling, and closing strategies
Familiarity with call center metrics and workforce management
Active Property & Casualty insurance license required (or ability to obtain within 90 days)
Minimal travel required (occasional team meetings, training, company events)
Knowledge & Skills
Strong understanding of Personal Lines insurance products (auto, home, renters, umbrella) and sales techniques
Proven ability to lead and develop sales teams in a call center or inside sales environment
Skilled in coaching methodologies including call calibration, role-playing, sales technique refinement, and performance feedback
Experience building KPI and OKR dashboards and using data to drive team performance and accountability
Knowledge of sales contest design and incentive program management to motivate team results
Ability to recruit, hire, and onboard new sales talent effectively
Strong organizational and time management skills with ability to balance coaching, administrative duties, and strategic planning
Proficiency with CRM platforms, sales tracking systems, and call center technology
Entrepreneurial mindset with focus on continuous learning, development, and business growth
Integrity-driven leadership style that builds success through developing authentic relationships with team members
Desire to help customers protect their future while achieving sales objectives
Department General Management
Required Experience: 2-5 years of relevant experience
Required Travel: Up to 25%
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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