Full Time - Back End Clerk - Day

Lowe's • Sandy, UT • 3h ago

Key Responsibilities

Customer Service

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs

Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise

Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary

Demonstrates sincere appreciation to customers

Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs

Ensures to meet the customers' needs during a return by properly refunding the return and helping find the correct product for replacement

Works closely with Production Office team to ensure timely processing of RTMs for labor, product, and vendor/manufacturer reimbursements for installed projects

Maintains positive vendor relationships while managing difficult conversations about performance of the vendor's products and services

In-Stock

Completes Centralized Return to Vendor (CRTV) program which includes all packaging, shipment creation and inventory transfers to the Reverse Logistics Center (RLC)

Completes Return to Manufacturer (RTM) program which includes all paperwork, packaging, vendor contact, and credit

Processes and returns damaged, discontinued, defective, out-for-repair, special order and vendor buy-back merchandise by CRTV and/or contacting appropriate vendors according to policies and procedures

Returns refunded merchandise to the sales floor

Generates and monitors reports including weekly cleared list, damaged on-hand list, and out-for- repair list

Follows up on Store Inventory, RTVs/Buybacks, Weekly Cleared RTM Store Exception, and Out-For-Repair reports

Orders parts of products that are missing and necessary for assembly

Coordinates with drivers and receiving team to ensure merchandise is accessible quickly to customers and order pick-up

Assists in unloading trucks and moves pallet jacks to proper place to help in receiving products efficiently

Clean and Safe Stores

Validates items being carried in and out of the store when appropriate

Checks returned products against the Materials Safety Data Sheet (MSDS) to determine if they require placement in the hazmat cage and logs any hazardous materials/products into the hazmat cage

Assures proper storage, clean-up, and disposal of all hazardous materials

Participates in recycling programs and Hazmat, equipment, and safety training as required

Ensures doors and gates are secured or monitored when open

Uses box bailer to compress cardboard that is sent to receiving

Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection

Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas

Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates

Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices

Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)

In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Required Qualifications

Ability to obtain sales related licensure or registration as may be required by law

Preferred Qualifications

1 year of experience processing and filing merchandise receiving paperwork

1 year of experience with store inventory receiving and administration

6 months of experience in warehouse data entry/bookkeeping

6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment

6 months of retail experience accepting or processing returns

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Management & Administrative

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2d ago

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