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ACE Operations Coordinator

UGI Corporation • Phoenix, AZ • 4h ago

Location:

Phoenix, AZ, US, 85009

Workplace Environment: Onsite

Company: AmeriGas Propane, Inc.

Requisition Number: 29539

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Posting

Are you looking for a customer service position with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an efficient, customer service oriented person to join us as an ACE Operations Coordinator

At AmeriGas, our employees are the keys to our success and we are proud to offer a comprehensive benefits package, in addition to excellent starting pay:

Exceptional medical, dental and prescription benefits

401(K) with company match

Generous bonus potential

Paid time off (including holidays)

Paid Training

Annual performance reviews and salary increases

Propane discounts

Career advancement

Tuition reimbursement

Job Summary:

The ACE Operations Coordinator acts as the first point of contact for all AmeriGas customers. The Operations Coordinator is responsible for ensuring an extraordinary customer experience by building and maintaining relationships with customers and providing prompt and accurate service. Will drive customer retention and growth through accurate posting of daily work, handling customer complaints and inquiries, a commitment to accuracy when reconciling accounts receivables, and strong organization skills when supporting delivery and service operations.

Knowledge, Skills and Abilities:

Advanced knowledge in Microsoft office and windows based applications

Ability to master SAP order to cash system

Must have strong organizational skills as well as be extremely detailed oriented

Must be able to work well in a team-oriented environment

Must be service-oriented and sales minded

Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations

Must be resourceful and excel at problem resolution

Education and Experience Required:

High school diploma required

Two or more years in customer service industry strongly preferred

Sales experience preferred

Prior SAP experience is a plus

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market:Phoenix Job Segment: Behavioral Health, Substance Abuse, SAP, ERP, Healthcare, Technology, Customer Service

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