RELATIONSHIPS:
Reports directly to the Michael Jordan Steak House General Manager.
Interacts and co-operates with Managers, Servers, Cooks, Bartenders, Storeroom, Stewards and Housekeeping, and MJSH Sales Manager as required.
Interacts with guests as appropriate.
Interacts with other departments as required.
DUTIES AND RESPONSIBILITIES:
Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests.
Maintain constant flow of communication with and to the team.
Greets guests upon arrival and direct and walks them to the Steakhouse, Bar, ENO, or Patio as required.
Answers telephone and make reservations.
Attends to special guests'' requests.
Communicates to his/her manager any difficulties, guest comment and other relevant information
Communicates politely and display courtesy to guests.
Establishes and maintains effective employee working relationships
Attends and participates in daily briefings and other meetings as scheduled.
Attends and participates in training sessions as scheduled.
Check to ensure that the OpenTable System is running properly during and before service.
Ensure that all menus are checked and clean and inform manager if more menus are needed.
Help guests with the chair and lift operations
Present an open menu to each guest and a clean wine list to every table.
Wish the guest a pleasant meal.
Offer a parting comment as the guest exit the Restaurant and/or bar.
Performs duties noted on the daily tasks & cleaning schedule
Perform other duties, tasks and special projects as assigned.
Preforms various administrative duties including liaison between MJSH Sales Manager and event inquiries.
Printing; menus, door cards, and name cards as needed.
Concierge drops and visits on regular basis.
At IHG we are committed to providing our employees with a safe, secure and healthy workplace.It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
Assists in maintaining the restaurant in all areas.
Implements the hotel and department regulations, policies and procedures including but not limited to:
a. House Rules and Regulation
b. Health and Safety
c. Grooming
d. Quality
e. Service
f. Hygiene and Cleanliness
QUALIFICATIONS:
Essential:
Must be able to effectively communicate in English in person and on the telephone
Must have excellent customer service skills
Must have the ability to answer multiple telephone lines and maintain composure under pressure
High School diploma or equivalent
Ability to compute basic mathematical calculations.
Ability to provide legible written communication.
Must possess a friendly, upbeat & outgoing personality.
Ability to stand for long periods of time
Ability to effectively multi-task job responsibilities and/or projects
Essential Skills:
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize, organize and follow through.
Ability to be a clear thinker remains calm and resolves problems using Sound judgment.
Ability to work an 8-hr shift in all @types of conditions pertinent to the job.
Ability to comprehend instructions
Ability to work cohesively with co-workers as part of a team.
Ability & willingness to perform job tasks according to established standards.
Must be flexible and able to work nights, weekends, and/or holidays as required.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
The salary range for this role is $25.88 to $28.04 This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information :
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here .
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
