3LS Quality Engineer

HP Inc. • Spring, TX • 2h ago

The 3LS Engineer is the highest technical escalation authority, partnering with R&D, ODMs, vendors, and product engineering teams to resolve the most complex and business-critical issues escalated from global customer support organizations.

This role requires expert-level capability in system-level debugging across hardware, operating system, drivers, firmware, and applications. The Principal Engineer drives deep root cause analysis, enforces structured problem-solving methodologies, and delivers scalable, permanent solutions that improve overall product quality and reliability.

Key Responsibilities

Resolve complex field issues that cannot be addressed by 1st/2nd level support organizations, act as final escalation point

Lead system-level debugging across hardware, OS, drivers, firmware, BIOS, and applications to isolate root cause

Utilize advanced debugging techniques including log analysis, crash dump analysis, signal tracing, and performance profiling

Drive end-to-end root cause analysis and define corrective and preventive actions for systemic issues

Collaborate cross-functionally with R&D, ODMs, silicon vendors, and external suppliers to resolve design and integration defects

Support failure analysis and quality engineering teams to identify defect trends and systemic gaps

Validate hardware, firmware, and software fixes to ensure stability, compatibility, and production readiness

Document and manage escalations using structured methodologies (8D, RCA reports, defect tracking systems)

Influence product design, firmware behavior, and driver implementation based on field learnings

Mentor senior engineers and establish best practices for debugging, escalation handling, and knowledge sharing

Required Skills

Advanced diagnostic and analytical skills for complex, cross-domain technical issues

Expert use of debugging tools: WinDbg, Windows Performance Analyzer (WPA).

Strong experience troubleshooting PC hardware and platform-level issues (CPU, memory, storage, I/O, thermal)

Deep understanding of system architecture: BIOS/UEFI, OS internals, drivers, firmware interactions

Proficiency in Windows internals: services, registry, event tracing, PowerShell, command-line tools

Ability to independently lead investigations with minimal direction

Strong written and verbal communication skills for both technical and executive audiences

Ability to operate effectively under high-pressure, high-ambiguity conditions

Education & Experience

Bachelor's or Master's degree in Industrial, Manufacturing, Electrical, Electronics Engineering, or a related discipline (or equivalent practical experience).

5+ years of progressive experience in quality engineering, quality systems, reliability engineering, in system debugging, enterprise support, or platform engineering or related fields.

Demonstrated experience operating at a principal or enterprise-level scope, influencing strategy beyond a single product or team

Experience working with OEM/ODM ecosystems and silicon vendors

Certifications such as Microsoft Windows Client/Server, CompTIA A+, or equivalent

Experience analyzing system logs, telemetry data, and kernel/user-mode dump files

The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insurance

Dental insurance

Vision insurance

Long term/short term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including;

4-12 weeks fully paid parental leave based on tenure

11 paid holidays

Additional flexible paid vacation and sick leave (US benefits overview (https://hpbenefits.ce.alight.com/) )

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HP Inc.

Go to Apply

Share this job

Similar Jobs

Associate Data Scientist - Lymphoma Myeloma

MD Anderson Cancer Center • Houston, TX • 35min ago

IT & Engineering

Associate Data Scientist - Lymphoma-Myeloma - Research The Associate Data Scientist position is based within the Lymphoma-Myeloma Research department at The University of Texas MD Anderson Cancer Center, supporting trans...

35min ago

Go to Apply

3LS Quality Systems Engineer

HP Inc. • Spring, TX • 2h ago

IT & Engineering

The principal 3LS Engineer is the highest technical escalation authority, partnering with R&D, ODMs, vendors, and product engineering teams to resolve the most complex and business-critical issues escalated from glob...

2h ago

Go to Apply

Electrical Drafter

Actalent • Houston, TX • 3h ago

IT & Engineering

Job Title: Electrical Drafter Job Description This role focuses on creating and modifying electrical and electronic schematics using AutoCAD Electrical to support turnkey power generation solutions. You will work closely...

3h ago

Go to Apply

DCN Electrical Engineer

System One • Houston, TX • 3h ago

IT & Engineering

Job Title: DCN Electrical Engineer Location: Houston, Texas Type: Direct Hire Compensation: $100,000.00 - $150,000.00 Contractor Work Model: Hybrid - onsite and remote About the Company Our client is an innovative engine...

3h ago

Go to Apply

Senior Software Engineer (C++ and C#)

AVEVA • Houston, TX • 5h ago

IT & Engineering

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, effici...

5h ago

Go to Apply

Software Engineer - Landmark

Halliburton • Houston, TX • 5h ago

IT & Engineering

Software Engineer - Landmark Date: May 19, 2026 Location: Houston, TX, US, 77032 We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investi...

5h ago

Go to Apply

Senior Software Engineer

HP Inc. • Spring, TX • 6h ago

IT & Engineering

Fusion/ODF is a Windows-based low-level device platform software component installed on millions of HP devices to enable connectivity, telemetry, and more modern AI or subscription use cases. The platform is modular and...

6h ago

Go to Apply

Senior Software Engineer - Landmark

Halliburton • Houston, TX • 6h ago

IT & Engineering

Senior Software Engineer - Landmark Date: May 19, 2026 Location: Houston, TX, US, 77032 We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by...

6h ago

Go to Apply

Software Engineer - Early Career - Landmark

Halliburton • Houston, TX • 6h ago

IT & Engineering

Software Engineer - Early Career - Landmark Date: May 19, 2026 Location: Houston, TX, US, 77032 We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best ta...

6h ago

Go to Apply

Senior Manufacturing Excellence Engineer (1st shift)

Honeywell • Houston, TX • 6h ago

IT & Engineering

As a Senior Manufacturing Excellence Engineer here at Honeywell, you will serve as a collaborative multi-disciplinary expert. Within this high visibility role, you will have the opportunity to work with 20 Manufacturing...

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)