Administrator/Sr Administrator, IT Infrastructure

American Airlines • Phoenix, AZ • 3h ago

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.

?Responsile for providing steady-state infrastructure and system support for customer facing applications in all airport and reservations environments

What you'll do

Executes Change Management processes, including building and configuration of packages, versioning control, planning, approvals, installation and support on multiple platforms

Provides Citrix and Mid-Tier server administration and support on multiple platforms, maintaining domain profiles, security configurations, Active Directory groups

Completes regular performance monitoring and trend analysis

Develops and supports technology applications and tools utilized to carry out job functions

Creates processes, procedures, and metrics for excellent service delivery

Works with service owners for continued process improvement

Recommends new tools and other modifications to the environment to improve efficiency and reduce cost

Works a flexible schedule, including nights and weekends, as needed to support the operation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

3 years of experience supporting applications in a production environment

3 years of experience supporting technology in an airport environment

Preferred Qualifications- Education & Prior Job Experience

5+ years of experience supporting applications in a production environment

Skills, Licenses & Certifications

Experience resolving issues with the following:

QIK INI settings

Common Use environments

Airport Printers

Understanding of AA Operational Metrics

Demonstrated experience with TE certifications

Ability to write SQL queries and .NET programs

Ability to thrive in a sense-of-urgency environment, leverage best practices, and innovate through any problem with a positive attitude

Strong analytical, organizational, and problem solving skills, as well as accuracy and attention to detail

Experience with Agile project management methodology

Ability to build and maintain effective relationships with team members, customers, and external groups, as well as working in a collaborative environment with geographically dispersed resources

Ability to work independently and manage one's time to meet commitments and expectations

Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments

Possess a keen desire to learn and expand depth of knowledge

Proficiency in Microsoft Suite (Word, Excel, PowerPoint, and Visio)

Shifts are Monday-Thursday 7pm-6am

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

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