AI & AUTOMATION MANAGER
WHAT IS THE OPPORTUNITY?
The AI & Automation Manager will serve as the strategic right hand to the AI & Automation Leader for City National Bank, driving enterprise-wide adoption of artificial intelligence and intelligent automation solutions. This role combines hands-on technical expertise with executive-level strategic thinking, threading the needle between cutting-edge AI possibilities and practical implementation in a regulated financial services environment. The ideal candidate is personally experimenting with the latest AI technologies, deeply engaged with industry-leading research, and excited to demonstrate how AI-native approaches can drive efficiency and transformation across a conservative institution.
WHAT WILL YOU DO?
Direct leadership and execution of high-impact AI and automation initiatives across the organization, with accountability for delivering measurable business outcomes
Stay at the forefront of AI advancements through personal experimentation with latest technologies, research, and frameworks-including agentic architectures, Anthropic Co-worker solutions, and emerging industry-leading approaches
Develop and execute strategic plans for GenAI, machine learning, and intelligent automation adoption across the enterprise
Support development and maturation of enterprise AI ideation intake, inventory, prioritization, and governance capabilities; engage with governance stakeholders and use case owners
Coordinate and drive AI-powered solutions that enhance customer engagement, improve colleague productivity, support operational efficiency, and increase revenue
Collaborate with IT and business functions to ensure seamless integration of AI solutions with existing systems and processes
Oversee budgets, resource allocation plans, and vendor partnerships for AI and automation initiatives
Engage key business and executive stakeholders; communicate AI strategy, impact, and possibilities to ELT, Board, and C-Suite with compelling storytelling and clarity
Conduct regulatory due diligence and ensure solutions comply with SR 11-7, EU Fair AI Act, and other relevant frameworks
Challenge status quo and drive organizational change management for AI adoption; ask tough questions and push thinking forward
Mentor and guide team members on AI strategy, best practices, and emerging opportunities
Balance strategic vision with attention to operational detail, recognizing that quality execution at every level drives enterprise impact
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
Bachelor's Degree or equivalent
Minimum 7 years of experience leading technology-enabled business transformation and AI/automation initiatives
Minimum 4 years of direct leadership experience managing cross-functional teams and major programs
Additional Qualifications
Proven track record leading or participating in large-scale AI, machine learning, or analytics implementations in enterprise environments
Demonstrated ability to present AI strategy and outcomes to executive leadership and boards
Regulatory compliance experience in financial services (SR 11-7, Fair AI frameworks, etc.)
Advanced technical fluency in AI/ML concepts with genuine passion for understanding and experimenting with emerging technologies
Strong C-Suite and Board communication and presentation skills; ability to tell compelling stories about AI impact and possibilities
Strategic thinking combined with hands-on execution capability; comfort with detail and big-picture thinking
Deep knowledge of industry-leading AI research, agentic architectures, and emerging AI frameworks (including Anthropic Co-worker solutions)
Experience with data products and product management frameworks
Comfortable operating in startup mentality within enterprise environment; energized by rapid innovation and change
Ability to translate technical AI capabilities into business value for financial services problems
Exceptional leadership, delegation, and change management skills
Willingness to challenge conventional thinking and drive organizational transformation
Snowflake experience preferred
MBA or equivalent professional experience preferred
5+ years in Financial Services preferred
WHAT'S IN IT FOR YOU?
CompensationStarting base salary: $100,000- $170,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our https://careers.cnb.com/benefits.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at https://www.cnb.com/about-us.html.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
